Client Specialist

Location: On site at the location listed in the job posting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Open new accounts and ensure complete, accurate documentation is obtained from clients

· Collect and review entity due diligence, Know Your Customer (KYC), and beneficial ownership information to satisfy compliance requirements

· Image and index all deposit and client documentation to ensure proper recordkeeping

· Perform account maintenance, including adding/removing signers and updating client records

· Respond to client inquiries regarding bank products, services, account details, and policies, conduct account research, file and process fraud claims

· Handles escalations, high-touch or higher-complexity clients, and can independently resolve issues end-to-end

· Proactively identify cross-selling opportunities, recommending additional bank products and services that align with clients’ operational needs

· Demonstrate comprehensive knowledge of banking systems, internal processes, tools and resources available to associates, and controls designed to protect the bank and our clients

· Manages more complex servicing needs, coordinates across teams, and navigates nuanced client situations

· Research and resolve exceptions in required documentation; loan, collateral and deposit exceptions, assist with past dues

· Provide loan support to relationship teams, collection of payments and fees, processing advances on lines of credit

· Demonstrate knowledge of the loan documentation process, including the ability to identify and differentiate internal loan documents, as well as an understanding of attorney-prepared documentation

· Collaborate with Loan Operations, Treasury Management and Deposit Operations to ensure ongoing, satisfactory monitoring of lending, depository and Treasury Management services for clients

· Perform other duties and responsibilities as assigned