Client Specialist

Client Specialist

Salary

$63,828.00 - $91,944.00 Annually

Location

Boulder County, CO

Job Type

Full-time

Job Number

6857(CC2)

Department

Community Services

Division

CSD Comm Justice Services

Opening Date

09/18/2026

Closing Date

9/30/2026 11:59 PM Mountain

FLSA

Exempt

• Description
• Benefits
• Questions

Description

Boulder County Community Services Department is seeking to hire five (5) Client Specialist. The position reports to an Operations Supervisor who reports to the Operations Manager. This position supervises clients and is responsible for all operational and security elements at The Joe Pelle Center. The Joe Pelle Center is a 253-bed alternative sentencing facility that houses non-residential and residential sentencing programs utilized in Boulder County.

These are full-time, benefited positions. These are shift work positions and are scheduled for 10-hour shifts. Shifts could be Sunday-Wednesday or Wednesday-Saturday. Current open shifts are Sunday-Wednesday, 6a.m.-4p.m.; Sunday-Wednesday, 10p.m.-8a.m. and Wednesday-Saturday, 6a.m.-4p.m. There may also be a requirement to cover other shifts as needed. This position will work out of Joe Pelle Center located at 3260 Airport Road Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $63,828.00 - $77,886.00 Annually

Tentative Hiring Timeline: (you can state week of if requested)

• Phone Screening: Week of October 5th
• First Round Interviews: Week of October 5th
• Second Round Interviews: Week of October 12th
• Reference Check: Week of October 12th

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of Duties

• Engages in the daily operation of all security functions, facility activities, and exercises direct and indirect supervision over clients
• Supervises safety, security and movements of staff and clients throughout the facility with the use of various types of equipment and software such as CCTV, continual monitoring of interior/exterior spaces, hand-held radios, facility intercom system, audio/visual entry devices and the Unify facility management system
• Ensures the safety and security of facility and control of contraband including conducting searches of clients, client possessions and client living areas; conducting security checks of facility, facility perimeter, windows, doors, and work areas; supervising client services such as food service, laundry service mail and supervising business and personal client visitation
• Supervises and conducts standard correctional facility activities such as head counts, client searches, client substance use testing, etc., and when necessary, administers like activities with clients such as reasonable suspicion substance use testing
• Coordinates with vendors/service providers, in the continual delivery of client food and laundry services and immediately reports any staffing, operational or equipment concerns or issues to the Operations Supervisor on duty
• Adheres to local/state/ federal statutes, program standards, policy/procedures and guidelines for community-based adult correctional facilities, alternative sentencing programs and criminal justice organizations
• Maintains training and/or certification for elements required by either federal, state or local statue, such as PREA, and for emergency response, standard evacuation procedures and administration of lifesaving techniques such as CPR, AED, Narcan, etc.
• Ensures client behavior and the application of disciplinary rule and regulations
• Performs administrative and record keeping duties in support of program; documents client behavior, program activities, facility and client records retention or other types of administrative duties required by state and local statue
• Attend training through Boulder County HR, CJS and conferences to keep current on job skills and current justice trends
• Participate in monthly staff meetings as required
• Develop and maintain positive professional working relationships with referring agencies, as well as members of the public
• Arrange transport as needed for clients
• Participate in daily shift change to ensure smooth and consistent operations of the facility
• Maintain understanding and comply with Boulder County, CJS, and JAC policies and procedures
• Maintain all certifications required by the CJS
• Engage in professional development utilizing appropriate training opportunities
• Performs related work, as required
• May be reassigned during emergency situations

Required Qualifications

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE:

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of

• 6 years of combined education and experience with community corrections or related field working with justice involved individuals, social work, human services, medical field

Additional related education may count towards required experience.

DRIVERS LICENSE & RELIABLE VEHICLE:

• Applicants must have a valid drivers license and a clean driving record
• For more information regarding a clean driving record, please click here.

BACKGROUND CHECK & FINGERPRINTING:

• A job offer is contingent on passing a background investigation with fingerprinting

Supplemental Information

PREFERRED QUALIFICATIONS:

• Have experience working in community corrections or related field
• Bilingual in English and Spanish
• Additional compensation will be provided based on the use of bilingual skills. Tier 2

KNOWLEDGE, SKILLS, & ABILITIES:

• Progressive in person centered supervision
• Skilled use of software and business application including, but not limited to, word processing, spreadsheets, presentation software, and databases
• Excellent communication skills
• Commitment to working collaboratively within a team to ensure timely completion of work.
• Motivation to work with clients in a gender responsive, trauma informed manner and ability to demonstrate a healthy working alliance with participants to assist them with behavior change and risk
• Ability to adapt to a changing work environment and to handle multiple tasks
• Ability to use motivational interviewing, trauma informed and strength-based skills

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:

• Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE.

• Additional Benefits include

• Family-forming benefits- infertility treatment, adoption and surrogacy reimbursements

• 12 weeks Paid Caregiver leave

• Breast feeding friendly-work environment

• Infants-at-work policy

• Access to LifeMart and Benefits Hub discount hub, including discounts on childcare centers, event tickets, travel and more!

• Access to a nationally-recognized wellness program

• Employee Assistance Program

• PERA 401k

• Social Security retirement plans

• Additional Life and Disability Insurance

• Critical Illness and Accidental Insurance

• County-paid tuition assistance

• Eligible for PSLF- Public Service Loan Forgiveness

• Free EcoPass

• Hospital Indemnity

• ID Theft Protection

• Pet Insurance

• 8 Hours of Paid Public Service Leave

• Generous paid time off

• Holidays

• New Years Day

• Martin Luther Kings Birthday January

• Presidents Day

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Indigenous Peoples Day

• General Election Day November (first Tuesday after the first Monday, even years)

• Veterans Day

• Thanksgiving Day November

• Friday after Thanksgiving*

• Christmas Eve- ½ day (full day off depends on day of the week)

• Christmas Day

• New Year's Eve- ½ day (full day off depends on day of the week)

• Vacation

• 80-hour bank of vacation at the time of hire

• Eight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.

• Medical

• Eight hours of medical leave for each month employed.

• PERA- The County and all employees pay into both Social Security and PERA

• Employer contribution to Social Security: 7.65% of salary

• Employer contribution to PERA (Local Government Division- most county employees: 15.80%

• The District Attorney's Office observe Francis Xavier Cabrini Day on the first Monday in October and omit the Friday after Thanksgiving

Vacation and Medical leave are based off of full time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work.

01

Please describe how you meet the required minimum qualifications of…?

02

This recruitment process will be used to fill the current vacancies and advance qualified candidates. Additionally, an eligibility list will be created from this applicant pool to fill future, identical openings that become available over the next three months. This list will remain active for 90 days from the initial posting date (September 17, 2026) and will expire on December 16, 2026. Status Notification: Applicants will receive an email notification regarding their status once the interviews and ranking process is complete, confirming whether they have been placed on the 90-day eligibility list. Where a candidate is on the list will not be communicated. Do you acknowledge and accept that you have read and understand that there is a possibility that you will be added to an eligibility list and could be contact to proceed in the process before December 16, 2026?

• Yes
• No

03

What kinds of experiences have you had working with others with different backgrounds than your own?

04

What do you see as the most challenging aspect of a diverse working environment? What steps have you taken to meet this challenge?

05

Do you have a valid drivers license and clean driving record? (Required)

• Yes
• No

06

Please describe your experience including security operations, supervision with justice involved populations or crossover populations for this position (individuals struggling with mental health, homelessness, substance use disorders, at-risk youth, etc.)

07

Please list any training you have received and describe your level of experience with justice involved individuals, clients with mental health.

08

What does relationship-building mean to you in a professional context and what qualities do you think are most important in maintaining strong work relationships?

09

Our facility requires close coordination with security staff, case managers, and treatment providers. How do you ensure effective communication across disciplines?

10

Tell me about a time when you misjudged a situation and made the wrong decision. What happened, and what did you learn from the experience?

11

This job can shift quickly between structured tasks and unexpected issues. How do you prioritize when everything feels urgent?

12

Sometimes staff must make unpopular decisions with clients. How do you handle those moments, and how do you communicate them?

13

How do you, and your understanding of cultural and racial identities influence the way you envision justice reform and how do you balance that with the need for public safety?

Required Question

Employer Boulder County

Address 2025 14th Street

Boulder, Colorado, 80302

Phone 303-441-3525

Website http://www.bouldercounty.org