| Location | Scottsdale, AZ |
Client Solutions Specialist - Scottsdale, Arizona
In this role, the primary responsibility is for an inbound service queue. Customers telephone or email problems, issues, questions, etc, with regard to Canopy (Aspen's ERP product) and its enhanced modules. Client Solutions Specialists are expected to take ownership of an issue and see it through to a "closed" status. Applicants will need great communication skills and the ability to deliver service with confidence and an easy temperament. Ability to work well under pressure is essential. You will be required to produce "SPECS" (specifications) for the programming department for custom items within Canopy that a customer may need. Additional job requirements will be to assist with managing the office phone and emailed requests for service, participate in the Aspen User Forum, and deliver software upgrades or train customers on installing their own upgrades. This position is located at Aspen's headquarters in Scottsdale, Arizona. The preferred requirements are 1-3 years' experience in a customer service role, experience with SQL Server, and a Bachelor's degree in Business, CIS (or equivalent), Accounting, or any relevant degree.
Resumes can be sent to careers@aspen-systems.com