Client Solutions Manager, Payments

Client Solutions Manager, Payments - Google Careers

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Client Solutions Manager, Payments

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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Minimum qualifications:

• Bachelor"s degree in a technical field, or equivalent practical experience.

• 8 years of experience in customer success, account management, technical consulting, product management, or engineering program management.

• 5 years of experience consulting on technical efforts with clients and translating customer needs to executives.

• 4 years of experience managing multiple concurrent projects and programs.

Preferred qualifications:

• Experience in management consulting within a global organization.
• Experience in driving large leadership-level meetings or business reviews, drafting presentations and leading discussions in a large group setting.
• Experience in the payments industry.

About the job

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You"re equally comfortable explaining your team"s analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

As a Client Solutions Manager, you will be responsible for the success of our business-driving Google products on the Google payments platform. Equipped with your business acumen and extensive product knowledge, you will lead all engagements between these highest priority clients and Google's Payments Product and Engineering teams. You will be a trusted advisor with a deep understanding of the clients' business needs, business generation strategy, product roadmap and priorities. Your consultative services will combine deep technical and payment expertise with a powerful understanding of these clients' needs to help them meet their business goals and drive Google growth.

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

The US base salary range for this full-time position is $192,000-$278,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Be a primary integration point of contact between Payments and first-party clients, acting as the trusted adviser by providing strategic and technical consultation to immediate and long-term challenges.
• Advocate for the client by understanding their strategic priorities, business goals, and challenges. Reinforce their success by driving cross-team collaborations, supporting development and implementation of sustainable scalable solutions.
• Drive end-to-end project planning process for client requests, including strategy and approach for intakes, stack ranking of request, communicating on commit decisions, addressing concerns and managing commit decision appeals.
• Facilitate executive-level communication and reviews (Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), etc.) to help drive transparency and accountability on committed goals.
• Develop integrated project delivery portfolio roadmap for the client by collaborating with cross-workstream teams to ensure project prioritization and delivery timelines are aligned with client's business needs.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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