Client Solutions Engineer

Client Solutions Engineer

Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania or North Carolina.

Status: Permanent

Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days'' Vacation + Plus Public Holidays + Buy and Sell Scheme.

At Instem, you'll empower pharmaceutical companies, CROs, government agencies, academic institutions, by providing cutting-edge SaaS solutions and consultancy services designed to help researchers make discoveries, and to accelerate and advance their research programs.

You'll work with technology that supports over 50% of global drug discovery and is trusted by leading pharmaceutical, biotech and CRO organisations worldwide.

The Client Solutions Engineer is involved in the implementation of Instem software in a wide variety of different industries and organisations ranging from small businesses to global pharmaceutical companies.

The Client Solutions Engineer uses their analytical capabilities to take clients from requirement gathering and works closely in partnership with our clients, to configure solutions to enable them to achieve their goals.

Our Culture & Work Environment.

You'll be part of a friendly, solutions-focused environment within a global business of over 400 people. Here, you'll experience a high-performance culture balanced with genuine flexibility - we trust you to take ownership, deliver meaningful results, and work in a way that suits you.

You'll be encouraged to grow, share your ideas, and make a real impact. We're passionate about creating a place where you can develop your skills, contribute confidently, and succeed in your career.

Why join us as a Client Solutions Engineer?

The Client Solutions Engineer has problem-solving and delivery working in conjunction with other members of the Client Solutions Engineering team to deliver high quality results within budget and time constraints. This is a position that you can shape the future of.

What You'll Be Doing

• Delivery of on-site and off-site consultancy services to customers including software design, project delivery, customer workshops, presentations, data modelling, technical architecture, technical delivery, report writing, training.
• Part of the project team on designated projects and ensuring that Matrix Gemini configuration is executed in accordance with internal operating procedures and implementation methodologies.
• Understanding and documenting customer's functional requirements.
• Implementation and configuration of the Matrix Gemini software.  This includes the use of reporting tools to design the customer specific reports.  Extending to other products and integrations as needed.
• Maintaining project documentation and records of time spent on all customer related activities
• Provision of training courses and seminars on an as needed basis
• Undertake internal initiatives and activities
• Contribution to business process improvement initiatives
• Attendance at technical seminars and user meetings as required
• Visit to distributor companies for the purposes of training and assistance with technical seminars
• Support for Matrix Gemini LIMS customers via email, phone and site visits where necessary
• Assisting other Instem team members as Subject Mater Expert in Matrix Gemini LIMS configuration.
• Adherence to the Company's Quality Management System to ensure that all work is managed Securely, Professionally and Diligently
• Product Commercialization Strategy: Proven track record developing product narratives, positioning strategies, and pricing frameworks; experience influencing product development and making strategic portfolio decisions based on commercial viability and market fit
• AI Delivery: Proven track record delivering AI-enabled marketing strategies; experience inheriting and maturing an AI model to drive measurable business outcomes
• Life Sciences Expertise: Several years in B2B pharma/biotech, clinical software, or preclinical discovery with deep understanding of scientific workflows, drug development lifecycles, and research operations; ability to engage study directors and domain experts credibly

Global Head Experience: Established experience leading a global marketing organisation at head of function level, with direct reporting responsibility to a CEO or Chief Commercial Officer.

• Commercial Acumen: Metrics-driven mindset with expert understanding of marketing automation, CRM, digital attribution, SaaS unit economics, and pricing strategy.

What We're Looking For

• A good understanding of Relational Databases
• Structured Query Language (SQL)
• SQL Server
• Laboratory experience (would be a benefit)
• Crystal Reporting (training will be given if necessary)
• Good verbal and written communication skills.
• Strong collaboration / cross functional working skills
• Good Customer Facing skills
• Must have ability to travel internationally (maximum of 20% of time)
• Experience working according to a Quality Management System and its application to tasks associated with this role.
• Experience using AI tools to enhance service delivery, data analysis, reporting, or customer outcomes. This includes applying AI to streamline workflows, improve accuracy, or accelerate issue resolution in a professional services environment.

Ready to Make a Difference?

Join a team that values your perspective and supports your growth, while helping shape the future of life sciences. Apply now - we'd love to hear from you, and our Talent team will be in touch.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: https://www.instem.com/privacy/

#LI-KL #LI-HYBRID

Client Solutions Engineer

Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania or North Carolina.

Status: Permanent

Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days'' Vacation + Plus Public Holidays + Buy and Sell Scheme.

At Instem, you'll empower pharmaceutical companies, CROs, government agencies, academic institutions, by providing cutting-edge SaaS solutions and consultancy services designed to help researchers make discoveries, and to accelerate and advance their research programs.

You'll work with technology that supports over 50% of global drug discovery and is trusted by leading pharmaceutical, biotech and CRO organisations worldwide.

The Client Solutions Engineer is involved in the implementation of Instem software in a wide variety of different industries and organisations ranging from small businesses to global pharmaceutical companies.

The Client Solutions Engineer uses their analytical capabilities to take clients from requirement gathering and works closely in partnership with our clients, to configure solutions to enable them to achieve their goals.

Our Culture & Work Environment.

You'll be part of a friendly, solutions-focused environment within a global business of over 400 people. Here, you'll experience a high-performance culture balanced with genuine flexibility - we trust you to take ownership, deliver meaningful results, and work in a way that suits you.

You'll be encouraged to grow, share your ideas, and make a real impact. We're passionate about creating a place where you can develop your skills, contribute confidently, and succeed in your career.

Why join us as a Client Solutions Engineer?

The Client Solutions Engineer has problem-solving and delivery working in conjunction with other members of the Client Solutions Engineering team to deliver high quality results within budget and time constraints. This is a position that you can shape the future of.

What You'll Be Doing

• Delivery of on-site and off-site consultancy services to customers including software design, project delivery, customer workshops, presentations, data modelling, technical architecture, technical delivery, report writing, training.
• Part of the project team on designated projects and ensuring that Matrix Gemini configuration is executed in accordance with internal operating procedures and implementation methodologies.
• Understanding and documenting customer's functional requirements.
• Implementation and configuration of the Matrix Gemini software.  This includes the use of reporting tools to design the customer specific reports.  Extending to other products and integrations as needed.
• Maintaining project documentation and records of time spent on all customer related activities
• Provision of training courses and seminars on an as needed basis
• Undertake internal initiatives and activities
• Contribution to business process improvement initiatives
• Attendance at technical seminars and user meetings as required
• Visit to distributor companies for the purposes of training and assistance with technical seminars
• Support for Matrix Gemini LIMS customers via email, phone and site visits where necessary
• Assisting other Instem team members as Subject Mater Expert in Matrix Gemini LIMS configuration.
• Adherence to the Company's Quality Management System to ensure that all work is managed Securely, Professionally and Diligently
• Product Commercialization Strategy: Proven track record developing product narratives, positioning strategies, and pricing frameworks; experience influencing product development and making strategic portfolio decisions based on commercial viability and market fit
• AI Delivery: Proven track record delivering AI-enabled marketing strategies; experience inheriting and maturing an AI model to drive measurable business outcomes
• Life Sciences Expertise: Several years in B2B pharma/biotech, clinical software, or preclinical discovery with deep understanding of scientific workflows, drug development lifecycles, and research operations; ability to engage study directors and domain experts credibly

Global Head Experience: Established experience leading a global marketing organisation at head of function level, with direct reporting responsibility to a CEO or Chief Commercial Officer.

• Commercial Acumen: Metrics-driven mindset with expert understanding of marketing automation, CRM, digital attribution, SaaS unit economics, and pricing strategy.

What We're Looking For

• A good understanding of Relational Databases
• Structured Query Language (SQL)
• SQL Server
• Laboratory experience (would be a benefit)
• Crystal Reporting (training will be given if necessary)
• Good verbal and written communication skills.
• Strong collaboration / cross functional working skills
• Good Customer Facing skills
• Must have ability to travel internationally (maximum of 20% of time)
• Experience working according to a Quality Management System and its application to tasks associated with this role.
• Experience using AI tools to enhance service delivery, data analysis, reporting, or customer outcomes. This includes applying AI to streamline workflows, improve accuracy, or accelerate issue resolution in a professional services environment.

Ready to Make a Difference?

Join a team that values your perspective and supports your growth, while helping shape the future of life sciences. Apply now - we'd love to hear from you, and our Talent team will be in touch.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: https://www.instem.com/privacy/

#LI-KL #LI-HYBRID