Customer Operations Manager - Food Distribution Jobot
Los Angeles, CA9 days ago
Highlights
Asset Management & Delivery: Oversees end to end client servicing process, including researching content availability, issuing purchase orders, preparing material orders, curing delivery rejections and coordinating with various departments to ensure timely and accurate delivery of assets. PRIMARY RESPONSIBILITIES: Client Relationship: Acts as the single point of contact for assigned clients to manage requirements, delivery schedules, tracking delivery status and proactively resolving delivery issues.
Numbers & Facts
| Location | Los Angeles, CA |
| Industry | Computer/IT Services |
| Salary | $38.66 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
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Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Client Servicing Manager
Location: Los Angeles, CA 90038
Duration: 5 Months
Job Type: Temporary Assignment
Work Type: Onsite
DEPARTMENT OVERVIEW:
The Client Servicing group ensures the accurate, timely, and reliable delivery of content and related materials to our clients in alignment with contractual obligations. The team serves as the primary operational interface with clients coordinating execution against delivery commitments.
Client Servicing manages day-to-day delivery execution, proactively identifies risks, resolves issues, and communicates status updates to stakeholders. The group is accountable for delivery accuracy and clear client communication, playing a critical role in supporting the requirements of the revenue recognition cycle.
PRIMARY RESPONSIBILITIES:
Client Relationship:
- Acts as the single point of contact for assigned clients to manage requirements, delivery schedules, tracking delivery status and proactively resolving delivery issues.
Asset Management & Delivery:
- Oversees end to end client servicing process, including researching content availability, issuing purchase orders, preparing material orders, curing delivery rejections and coordinating with various departments to ensure timely and accurate delivery of assets.
Stakeholder Coordination:
- Works with sales, marketing and servicing partners to ensure timely delivery of deal obligations.
Team Leadership:
- Creates status reports, conducts weekly status meetings and reports on servicing metrics regularly.
In-Person Engagement:
- Attends meetings with clients and business stakeholders on-site, maintaining regular availability during US business hours (US time zone).
QUALIFICATIONS:
- Strong Microsoft Office and software application skills.
- Experience with order management or similar supply chain management systems.
- Experience with Salesforce or other similar customer relationship management systems a plus.
- Strong time management, planning and organizational skills.
- Ability to multi-task in a fast-paced environment and act with a sense of urgency.
- Excellent oral and written communication skills.
- Ability to work independently and efficiently.
- Extremely detail oriented.
- Minimum 5 years of relevant work experience in television, film or media servicing or material operations.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Similar Job Searches
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