Client Services Team Lead

Posting Details

Posting Summary

Logo Posting Number STA00734PO26 Job Family Administrative Support Job Function Administrative Services USC Market Title Administrative Assistant Link to USC Market Title https://uscjobs.sc.edu/titles/131895 Job Level A3 - Administrative/Operational Support Business Title (Internal Title) Client Services Team Lead Campus Columbia Work County Richland College/Division Enrollment Management Department EM Office of the Registrar State Pay Range G06 USC Market Range MRC - $41,073 $50,315 $59,556 Anticipated Hiring Range $41,073 - $50,315 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule

• Typical work schedule is Monday through Friday from 8:30am - 5:00pm.
• Must be willing to work a flexible schedule to meet the needs of the department.

Basis 12 months Job Search Category Administrative

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary

The Client Services Team Lead supports the delivery of accurate, timely, and responsive services for students, alumni, and other University stakeholders within Client Services. Under the direction of the Assistant Registrar for Client Services, this position provides guidance and support to staff, coordinates daily coverage, and resolves escalated client-service matters. It also supports daily financial deposits, PCI compliance, and continuous improvement of service procedures.

Job Related Minimum Required Education and Experience

• Typically holds a high school diploma or GED. Requires 2 or more years of job related experience.

Required Certification, Licensure/Other Credentials Preferred Qualifications

• Knowledge of USC academic policies and procedures/knowledge of client/customer service principles preferred.

Knowledge/Skills/Abilities

• Excellent oral and written communication skills are required. Knowledge of USC academic policies and procedures/ knowledge of client/customer service principles preferred.
• Excellent keyboarding, data entry and word processing skills required.

Job Duties

Job Duty

Provide daily Client Services duties to include providing information to clients, producing transcripts/enrollment verification documents and Registrar's Office forms; retrieving information from the student information system; assisting with the self-service portal.

Essential Function Yes Percentage of Time 60 Job Duty

Assist in providing policy, procedure, and job duty training and support to staff. Assist in the auditing of Client Service staff to ensure the accuracy and timeliness of transactions. Serve as a point of contact for staff who need assistance and a point of contact for the escalation of service with a Client.

Essential Function Yes Percentage of Time 20 Job Duty

Complete/Assist with daily deposits and submit to the Bursar's Office. Assist with Payment Card Industry (PCI) compliance through review/revision and training of established policy and procedures.

Essential Function Yes Percentage of Time 10 Job Duty

Perform other duties (commencement, orientation, etc.) as assigned by the University Registrar or Associate/Assistant Registrars.

Essential Function Yes Percentage of Time 5 Job Duty

Coordinate the daily schedules of Client Services staff to ensure adequate office coverage.

Essential Function Yes Percentage of Time 5

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential

Posting Detail Information

Number of Vacancies 1 Desired Start Date Job Open Date 09/29/2026 Job Close Date 11/13/2026 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by November 13, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

Click here to learn more about why you should work at USC.

Quicklink for Posting https://uscjobs.sc.edu/postings/213744 EEO Statement

The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have at least a high school diploma or GED and 2 or more years of job-related experience?

• Yes

• No

• • Briefly state why you are interested in this position.

(Open Ended Question)

• • Describe what you think excellent customer service in a higher education setting looks like.

(Open Ended Question)

• • What is your experience with student information systems such as Banner Student?

(Open Ended Question)

• • Explain your familiarity with data privacy rules, specifically with FERPA.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• List of References and Contact Information

Optional Documents

• Cover Letter