Highlights
The ideal candidate will have experience in customer service, billing, accounts receivable, contract administration, or financial operations, with strong analytical, problem-solving, and communication skills. This role involves investigating billing discrepancies, validating contract terms and pricing, and coordinating with customers and internal teams to ensure timely and accurate dispute resolution.
Numbers & Facts
| Location | Brea, CA |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | https://www.thefountaingroup.com/ |
Description
Sr. Coordinator – Non-Technical Customer Support (Invoice Dispute Resolution)
Beckman Coulter Diagnostics | Brea, CA (Hybrid) | 1-Year Contract
Pay Rate: $24.02/hr
Job Description
We are seeking a Senior Coordinator – Non-Technical Customer Support to research and resolve customer invoice disputes for Beckman Coulter Diagnostics. This role involves investigating billing discrepancies, validating contract terms and pricing, and coordinating with customers and internal teams to ensure timely and accurate dispute resolution.
The ideal candidate will have experience in customer service, billing, accounts receivable, contract administration, or financial operations, with strong analytical, problem-solving, and communication skills.
Key Responsibilities
Research and resolve invoice disputes involving pricing, contract terms, billing schedules, credits, and purchase orders.
Partner with Contract Administration to validate customer agreements, pricing, and billing requirements.
Coordinate with customers and internal teams, including Sales, Finance, and Accounts Receivable, to resolve disputes.
Manage disputes through resolution, including corrections, credits, and rebilling.
Maintain accurate documentation of dispute investigations and resolutions.
Identify recurring billing issues and recommend process improvements.
Education
High school diploma required.
Bachelor's degree preferred.
Required Skills
Experience in customer service, billing, Accounts Receivable, contract administration, or finance operations.
Strong analytical, research, and problem-solving skills.
Ability to interpret invoices, customer agreements, pricing, and contract terms.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple disputes simultaneously.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to collaborate across multiple departments.
Preferred Skills
Previous experience in invoice dispute resolution or billing operations.
Knowledge of complex customer agreements, pricing structures, and billing requirements.
Experience identifying root causes of billing discrepancies.
Familiarity with ERP systems such as SAP or Oracle.
Experience working with cross-functional commercial and finance teams.
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.