Crestfield Talent is seeking a motivated and customer-focused Client Services Representative to support client relationships, respond to service inquiries, and help maintain a positive customer experience.
This hybrid role is suited for someone who enjoys communicating with people, solving problems, and collaborating with different teams to ensure clients receive professional and timely assistance.
Responsibilities
- Respond to client inquiries through phone, email, and digital communication channels
- Assist clients with account questions, service requests, and general inquiries
- Build and maintain positive relationships with existing clients
- Resolve customer concerns professionally and efficiently
- Coordinate with internal departments to address client needs
- Monitor outstanding service requests and provide timely follow-up
- Maintain accurate client information and interaction records using CRM software
- Support client onboarding and ongoing account activities
- Identify opportunities to improve client satisfaction and service quality
- Collaborate with customer support and account management teams
Qualifications
- Strong written and verbal communication skills
- Excellent customer service and interpersonal abilities
- Strong organizational and problem-solving skills
- Comfortable using CRM software and digital communication tools
- Ability to manage multiple client requests and priorities
- Comfortable working independently and collaboratively
- Previous experience in customer service, retail, hospitality, call centers, or client support is preferred
Skills
Client Services • Customer Service • Customer Support • Client Relations • CRM Software • Customer Satisfaction • Account Support • Client Communication • Relationship Management • Problem Solving • Conflict Resolution • Customer Retention • Team Collaboration • Time Management
Position Highlights
- Hybrid work arrangement
- Full-time schedule
- Client-facing service and relationship management responsibilities
- Collaborative professional environment
- Opportunities for professional development and career advancement