Client Services Representative
Salary
$21.42 Hourly
Location
82 Ionia Avenue NW Grand Rapids
Job Type
Full-time
Remote Employment
Flexible/Hybrid
Job Number
2605-289-1705
Department
Friend of the Court
Division
Friend of the Court
Opening Date
05/22/2026
Closing Date
5/29/2026 11:59 PM Eastern
Job Responsibilities
The Kent County Friend of the Court (FOC) is seeking a qualified candidate to join our team as a Client Services Representative (CSR). In this role, youll work in a busy call center, responding to client inquiries as the first point of contact, and working efficiently to reduce call wait times. You will also: provide information face-to-face and through email, navigate multiple databases and computer systems, and develop a thorough understanding of FOC policies, procedures, and case processing. Additional duties may be assigned as needed.
The ideal candidate will communicate effectively and deliver high-quality customer service to our clients. This position is demanding, requiring the ability to handle frustrated and emotional clients professionally, explain complex systems, calculations, and procedures clearly, and manage a high volume of calls related to child support cases.
This position will work Monday-Friday, 8:00 am-4:30 pm. A hybrid schedule may be an option after 6 months of employment.
About the Friend of the Court
The Kent County Friend of the Court serves the Court and families of Kent County through the fulfillment of our statutory duties to ensure children are supported both financially and emotionally. The Friend of the Court is responsible for preparing recommendations to the Court regarding custody, parenting time, and child support. Additionally, the Friend of the Court is responsible for enforcing child support, custody, parenting time, and monitoring accounts.
Applicants who are selected to move forward will receive an email with instructions regarding the next steps in our employment process, which include a Jofi Assessment and Typing Assessment. Please monitor the email address you included on your employment application for further instructions (including junk/spam folders)*
Minimum Qualifications
High school graduate or equivalent, combined with one year of experience in customer service.
Desire experience in a financial institution, a court setting, or a high-volume call center, and someone who has de-escalation skills or training.
A successful candidate must have excellent telephone communication skills and a thorough working knowledge of principles and practices of customer service. Must also exhibit professionalism, strong organization skills, and thorough preparedness, with the ability to learn quickly, multitask effectively, and adapt in a high-volume, high-stress environment.
Additional Information
Dont take our word for it that Kent County is a great place to work and thrive. Watch this video on why our staff have made us their employer of choice:
01
Do you have at least one year of experience in a customer service position with extensive public contact?
02
If you have already answered these questions in a previous recruitment, please write N/A or leave blank as your response to the 3 behavioral questions below. If you have not yet answered these questions or are unsure, please answer the questions with detail to move forward in this evidence-based selection process.
03
Describe a time when you had to take responsibility for a mistake that you made.
04
Describe a time when you had to learn how to get along with someone that you found to be very difficult (specifically a co-worker/supervisor or someone you had to work with on a daily basis).
05
Tell me about a time when you made an extraordinary effort to take care of a customers needs.
Required Question
Employer Kent County
Address 300 Monroe Ave. NW
Grand Rapids, Michigan, 49503
Phone 616-632-7440
1-800-386-4484
Website http://agency.governmentjobs.com/kentcountymi/default.cfm