Client Services Representative

Neenan Company

Fort Collins, CO

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JOB DETAILS

SKILLS

Blueprints, Communication Skills, Construction, Construction Document Set, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, Driver's License, Email Technology, Identify Issues, Microsoft Excel, Microsoft Outlook, Microsoft Word, On Call, Organizational Skills, Problem Solving Skills, Project Close-Out, Property Management, Quality Management, Requirements Validation/Verification, Team Player, Warehousing, Willing to Travel

LOCATION

Fort Collins, CO

POSTED

Today

Overview At Neenan, we pride ourselves on delivering exceptional client experiences?and our Client Services team plays a critical role in that mission. We"re looking for a Client Services Representative who thrives in a fast-paced, problem-solving environment and is passionate about maintaining strong client relationships after project completion. In this role, you"ll serve as the primary point of contact for warranty-related needs, working closely with clients, subcontractors, and internal teams to resolve issues efficiently and professionally. If you enjoy hands-on work, creative problem-solving, and making a tangible impact on client satisfaction, this is a great opportunity to join a collaborative, high-performing team. Other responsibilities include the support of Building Management, Small Project Unit, Field Construction and the Warehouse. ________________________________________ What You"ll Do * Serve as the main point of contact for warranty requests, managing issues from initial intake through resolution * Communicate regularly with clients, subcontractors, and internal teams to troubleshoot and resolve concerns * Track and manage warranty callbacks using multiple systems (email, web platforms, phone, etc.) * Participate in a scheduled on-call rotation to support urgent client needs * Visit job sites to investigate issues, expand construction knowledge, and help prevent future problems * Conduct 1-year and 2-year warranty walkthroughs with clients and project teams * Perform minor repairs and hands-on corrective work when appropriate * Support project closeout activities and help ensure a smooth transition from construction to operations * Participate in Operations & Maintenance (O&M) reviews and owner training processes * Provide feedback to project teams to improve design quality and reduce recurring issues ________________________________________

What We"re Looking For * Construction experience with strong mechanical aptitude * Ability to read and interpret blueprints and construction documents * Strong problem-solving skills and the ability to navigate challenging client situations professionally * Excellent communication and documentation skills * Detail-oriented with a highly organized, methodical approach to work * Ability to work independently while collaborating across multiple teams * Comfort handling fast-paced workflows and high volumes of requests * Willingness to travel, including occasional overnight stays ________________________________________ Technical Skills * Proficiency in Microsoft Outlook, Excel, and Word * Experience with tools such as Bluebeam, ACC, DroneDeploy, or similar platforms is preferred * Familiarity with project closeout processes and warranty workflows ________________________________________ Additional Requirements * Valid driver"s license and clean driving record * Willingness to participate in an on-call rotation (24/7 team support environment) * Commitment to continuous learning and professional development ________________________________________ Why Join Neenan? * Collaborative, team-oriented culture * Opportunities to grow your construction and client service expertise * Hands-on, impactful role with visible results * Exposure to a wide range of projects and internal teams

Client Services Representative

Neenan Company

Fort Collins, CO

About the Company

Neenan Company

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