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Client Services Representative - 6

TalentBurst, Inc.

  • White Plains, NY
  • Today
  • $19.30–$21.23 Per Hour

Highlights

Job Summary: Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.

Numbers & Facts

LocationWhite Plains, NY
IndustryStaffing/Employment Agencies
Salary$19.30–$21.23 Per Hour
Company Size5,000 to 9,999 employees
Year Founded2002
Websitehttp://www.talentburst.com/

Description

Job Title - Client Services Representative
Job Location - White Plains, NY
Job Duration - 5 Months
Shift/Time Zone:    M-F, 9-530pm EST

Job Summary:
  • Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.
  • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
  • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
  • Report laboratory results to clients and patients using established protocols.
  • Follow through in a timely manner to resolve all issues and concerns.
  • Provide education and guidance to clients about lab processes.
  • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
  • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Required Work Experience:
  • One (1) year of customer service and/or related health care experience is required.
  • Must have hands on knowledge of medical terminology (REQUIRED)
  • Must have strong time management and organizational skills
Preferred Work Experience:
  • Previous related health care experience preferred.
  • Physical and Mental Requirements:
  • Sitting for long periods of time.
  • Repeating motions that may include the wrists, hands?, and/or fingers. (Typing)
Knowledge:
  • Proper telephone etiquette to handle customer inquiries
  • Basic knowledge of operating office equipment
  • Understand the importance of Quality Service and how it is measured
Skills:
  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
  • Proficiency in basic computer skills (Word, Excel, Outlook)
  • Ability to multi-task and work in a fast-paced environment
  • Strong organizational skills
  • Ability to analyze and solve problems.
  • Good listening skills
  • Ability to maintain professional and tactful manner in stressful situations
  • Ability to deal with client information in a confidential manner
EDUCATION
  • High School Diploma or Equivalent(Required)
Phlebotomist, Phlebotomy, Phlebotomist Technician, Phlebotomy Technician, Mobile Phlebotomist, Medical Assistant, Technician, Certified Phlebotomy Technician

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About Company

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.

Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!

 

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