Client Services Manager

Position Summary:

As the Client Services Manager, you are the primary provider of all client consultations, ensuring each individual receives expert education, tailored treatment planning, and a seamless introduction into our service offerings. You'll work directly with the Clinic Director to deliver exceptional care and drive performance. This role plays a key part in meeting clinic sales goals, enhancing team motivation, and ensuring consistent, high-quality service across all client touch points.

Education and Experience:

• 2+ years of sales experience with a proven track record
• Advanced Aesthetics license required

Responsibilities as CSM:

• Develop, maintain and implement the practice of strategic goals and objectives

• Conduct sales consultations including LHR, Skin Profiles, and Tattoo Removal

• Oversee individual and clinic sales reporting along with your Clinic Director

• Write weekly motivational sales updates to the team

• Perform outreach and follow ups using text campaigns

• Identify training opportunities and needs to communicate with Clinic Director

• Ensure overall customer service satisfaction

• Maintain an understanding of all products and services offered by NIMA

• Attend and participate in weekly/monthly team meetings

• Conduct targeted outreach via text campaigns and follow ups

• Educate clients on membership balances and reward programs

• Ensure exceptional service and follow through on client concerns

Essential Skills and Abilities:

• Leadership skills
• Strong communication skills, oral and written
• Proficient in MS Word, Excel, and all Google Drive functions/applications
• Ability to set a consistent positive and motivating tone with team members
• Customer service oriented with quality care focus
• Effective organizational skills with attention to detail
• Ability to manage multiple projects simultaneously and complete in a timely manner
• Present a highly professional image
• Ability to build client relations

Schedule:

• Part Time
• Schedule must be flexible with some evening availability

Compensation and Benefits:

• Hourly based on experience + commission

• Employee discounted treatments and products