Client Services Manager - Exempt

Serve as a primary client-facing point of contact, delivering clear, professional, and effective communication across a wide range of client interactions. Demonstrate sound judgment and problem-solving skills when addressing questions, resolving concerns, and navigating escalations.

• Serve as a primary client-facing point of contact, delivering clear, professional, and effective communication across a wide range of client interactions.
• Manage and respond to diverse client inquiries with confidence, accuracy, and a strong sense of urgency.
• Translate complex information into concise, client-friendly messaging tailored to the audience and situation.
• Build and maintain strong client relationships through proactive communication, responsiveness, and a high standard of service.
• Demonstrate sound judgment and problem-solving skills when addressing questions, resolving concerns, and navigating escalations.
• Operate effectively in a fast-paced environment while balancing multiple priorities and ensuring a consistent client experience.
• Partner across teams to gather information, align responses, and deliver seamless support to clients.
• Uphold professionalism, composure, and credibility in all client interactions, including high-pressure or sensitive situations.

Additional Information:

• Duration: 12 month contract opportunity
• Hybrid Work Model: 4 days onsite required weekly in New York, NY or Pittsburgh, PA
• Shift: Monday - Friday, 8AM - 5PM
• Rate Range: $75-85/hr. W2 (based on experience)