Client Services Manager

Job Description - Client Services Manager (26142063)

Position Title:

Client Services Manager - (26142063)

The Montana Department of Public Health and Human Services (DPHHS) has an exciting opportunity at the Intensive Behavior Center.

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our team, you will have the opportunity to perform meaningful work in public service to our state and its residents. Whether you are joining the workforce or have several years of experience, DPHHS has the opportunity for you!

The Intensive Behavior Center (IBC) is an intensive, short-term treatment facility for individuals who have intellectual disabilities and co-occurring mental illnesses. IBC provides an environment for building healthy, effective, and fulfilling lives so those receiving treatment can live successfully in the community after discharge.

This position oversees and coordinates services provided to clients by all direct care staff and shift managers to ensure the facility is meeting licensure standards and implementing client treatment plans. Directs, supervises, and evaluates the work activities of all shift managers, recreational staff and direct support staff. Ensures that client programming is operating efficiently in coordination with the professional clinical staff. This position manages cost centers associated with programs and staffing. This position directly supervises six staff and indirectly supervises up to 41 staff and plays a vital role in the daily operations of the facility.

Why Join DPHHS:

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana''s comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness program. Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/.

Qualifications for this Career Opportunity:

• Knowledge of the basic principles and practices of human service coordination

• Skill in working with individuals with developmental disabilities and/or mental illnesses

• Skills in staffing and supervisory methods, practices, and techniques in a 24 hour a day/seven day a week environment.

• Ability to deal calmly with high stress situations

• Meet minimum qualifications:

• Bachelor's degree in psychology, special education, social work, communication, or related human services field is preferred

• Three years experience in an environment providing services to individuals with developmental disabilities and/or mental illnesses

• Four years of progressively responsible experience as a supervisor or manager in a health and human service setting, one of which was providing services to individuals with developmental disabilities and/or mental illnesses

• Equivalent combinations of directly related education and work experience may be considered on case-by-case basis

How to Apply: To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.

• Resume

• Cover letter

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: $

37.50 - 37.50 Hourly

Telework Eligibility: Not Telework Eligible Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

: 1 Employee Status: Regular Schedule: Full-Time

Job Type

: Standard

Shift

: Day Job

Travel

: Yes, 5 % of the Time

Primary Location

: Boulder

Agency: Department of Public Health & Human Services Union: 000 - None

Posting Date

: Aug 12, 2026, 4:11:40 AM

Closing Date (based on your computer''s timezone)

: Aug 27, 2026, 11:29:00 AM

Required Application Materials: Resume

Contact Name: Kellie Richetti | Contact Email: kellie.Richetti@mt.gov | Contact Phone: 406-444-5936 Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.