Client Services Coordinator

What We Need

Corpay is currently looking to hire a Client Services Coordinator. This position falls under our Lodging line of business and is located in Lexington, KY. In this role, you will work cross-functionally between the Project Coordination and Leasing teams within the Client Services Department. The Client Services Coordinator is responsible for ensuring a high level of service management. As a Leasing Consultant, an employee will research, coordinate, maintain, and bill leases for apartments and other alternative housing options. This position will ensure all CLC leases are executed and coordinated profitably, to provide an all-inclusive corporate housing and alternative lodging service to CLC Lodging clients. In addition, the Client Services Coordinator will report directly to the Implementation Supervisor, of Client Services.

How We Work

As a Client Services Coordinator, Corpay will set you up for success by providing:

• Assigned workspace in Lexington, KY office.
• Company-issued equipment

Role Responsibilities

• Communicating effectively with clients and co-workers via phone and email to ensure consistency with CLC policies.
• Providing high-quality service to clients with minimal to no errors.
• Identifying and resolving client and vendor issues daily, escalating concerns to respective parties.
• Providing an unexpected level of service where even unspoken needs are met for our clients and guests.
• Attending all scheduled training, meetings, or other events as assigned by the supervisor.
• Exhibiting a high level of resourcefulness, utilizing all tools at hand.
• Exhibiting a strong level of teamwork, collaborating with your peers daily to ensure all client needs are met at the highest level.
• Researching and negotiating lease terms for client housing.
• Reviewing lease contracts and creating client agreements.
• Researching housing options and presenting them to clients for review.
• Consulting and follow-up with clients, selling apartment options.
• Coordinating apartment setup, including but not limited to applications, deposits, and deposit refunds.
• Coordinating move-in and move-out expenses including but not limited to utilities, furniture, gas, electric cable, and internet.
• Acting as a liaison with all other internal departments to assist in addressing client needs and establishing client expectations.
• Quoting rates for extra apartment amenities and features requested by clients, on a per-request basis.
• Acting as a liaison between client, property, and/or any vendor to resolve all issues.
• Contributing to and providing auxiliary support for negotiations with vendors, housing providers, and associated entities.
• Coordinating the delivery and pick up of furnishings for client housing.
• Coordinating utility setup and termination by lease terms and client expectations.
• Processing all required reports and completing all internal procedures required for vendor payment.
• Cross-training as requested, and with approval, on a proactive basis, to ensure complete coverage within the department.
• Working effectively with other leasing consultants to share best practices and processes.

Required Qualifications:

• High School diploma or GED.
• Previous customer service experience of three to five years is preferred.
• Previous experience in the apartment, hospitality, or retail industries is preferred.
• Strong negotiation and sales abilities are required.
• Demonstrated ability to work in a team environment.
• Exceptional organizational skills and detail-oriented.
• Demonstrated knowledge of Word, Excel, Outlook, and the Internet.
• Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, and issue resolution.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

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About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.