Careerscape is recruiting on behalf of our client, a growing professional services firm in Indianapolis, for a Client Services Coordinator to join their team. This hybrid role sits at the center of the client experience, acting as the day-to-day point of contact who keeps accounts organized, requests moving, and communication clear between internal teams and the people they serve.
Day to day, this looks like juggling a steady stream of emails, calls, and scheduling requests while keeping every account detail accurate and up to date. The person who thrives here is naturally organized, calm under pressure, and genuinely enjoys being the one who makes clients feel heard and taken care of. If you like variety, clear processes, and being the go-to problem solver for a team, this role offers a great mix of structure and people-facing work.
Responsibilities
- Serve as the primary point of contact for assigned client accounts
- Respond to client inquiries via phone and email in a timely, professional manner
- Schedule and coordinate appointments, meetings, and service deliveries
- Maintain accurate client records and account documentation in the CRM system
- Coordinate with internal departments to resolve client requests and issues
- Prepare status reports, proposals, and correspondence for client accounts
- Monitor open action items and follow up to ensure timely resolution
- Process client orders, changes, and renewals accurately and efficiently
- Assist in onboarding new clients and explaining service offerings
- Identify opportunities to improve client satisfaction and internal processes
Requirements
- Associate degree or higher preferred, or equivalent work experience
- 2 or more years of experience in a client-facing or administrative role
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software such as Salesforce
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and a customer-first mindset
- Comfortable working both independently and as part of a team
- Reliable and able to work a hybrid schedule in the Indianapolis area
Benefits
- Medical, dental, and vision insurance
- 401k retirement plan with employer match
- Paid time off and paid holidays
- Hybrid work schedule with flexibility
- Life and disability insurance options
- Professional development and training opportunities
- Employee assistance program
- Casual dress code and collaborative office culture