Client Services Coordinator 26-00245

This role will manage referrals, patient screening, scheduling, insurance verification, authorizations, admissions, and discharge coordination while providing excellent customer service to patients, families, physicians, case managers, and other healthcare professionals. The ideal candidate will have 3+ years of experience in a healthcare office setting , strong knowledge of electronic scheduling and registration systems, and experience obtaining insurance authorizations and verifications.

POSITION
Client Services Coordinator

Position Type: Temporary
Schedule: M-F, 8:00 am - 5:00 pm
Assignment Length: Approximately 2 - 3 Months, possibly longer.

DESCRIPTION

Our client is seeking a Client Services Coordinator to support the coordination of patient services throughout the healthcare process. This role will manage referrals, patient screening, scheduling, insurance verification, authorizations, admissions, and discharge coordination while providing excellent customer service to patients, families, physicians, case managers, and other healthcare professionals.

The ideal candidate will have 3+ years of experience in a healthcare office setting, strong knowledge of electronic scheduling and registration systems, and experience obtaining insurance authorizations and verifications.

Key Responsibilities

• Coordinate patient referrals, screenings, admissions, scheduling, and discharge activities.
• Serve as a point of contact for patients, families, physicians, case managers, payers, and healthcare staff.
• Help create a positive and professional patient experience throughout the continuum of care.
• Coordinate with physicians, nursing staff, and case management to address scheduling or admission concerns.
• Verify patient insurance coverage and obtain required authorizations for commercial and government insurance plans.
• Enter and maintain accurate patient demographic and insurance information in electronic scheduling and registration systems.
• Check patients in and out while ensuring proper scheduling, registration, phone, and chart-preparation procedures are followed.
• Schedule appointments, meetings, conferences, and other departmental activities.
• Answer and return phone calls and provide timely assistance to patients and other contacts.
• Provide administrative and clerical support to the department Director and management team.
• Communicate clinical and conference updates to external case managers to support appropriate utilization of services and reimbursement.
• Support the case management team by coordinating communication and follow-up with appropriate individuals.
• Prepare departmental reports and enter data into national databases for program evaluation and outcome studies.
• Assist patients and their families with questions, concerns, and general needs.
• Perform back-office duties, including rooming patients, taking vital signs, and following infection-control procedures.
• Collect patient co-payments and collaborate with billing and case management teams regarding insurance verification and financial tracking.
• Maintain department procedures and the Procedure Manual as needed.
• Maintain a professional, organized, and safe department environment.
• Perform other duties and special projects as assigned.

REQUIREMENTS

• 3+ years of experience in a healthcare office or medical setting.
• Working knowledge of electronic scheduling and registration systems.
• Experience obtaining insurance verification and authorizations for commercial and government insurance plans.
• Strong computer skills in a Microsoft Windows environment.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Access.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with patients, families, physicians, case managers, insurance representatives, and healthcare staff.
• Ability to multitask and work effectively in a fast-paced healthcare environment.
• Current BLS certification required.

Preferred Qualifications

• Associate's degree or higher.
• Previous supervisory experience.
• Bilingual English/Spanish strongly preferred.
• Experience in patient admissions, referrals, case management, or healthcare authorization processes.

INDH