*Unfortunately, the Client Services Business Analyst is not able to provide sponsorship now or anytime in the future.****This role requires you to be located in the Indianapolis area because this is a hybrid role and requires one a day a week in the office.
Position Summary:
The Client Services Analyst will play a critical role in ensuring the successful delivery of services and solutions to our clients. This position requires a high level of technical expertise along with strong communication skills and a commitment to excellence. This role will support several clients with oversight from a manager of client services. The ideal candidate will have a strong sense of ownership and accountability, an inquisitive mindset, a background in T-SQL, and the ability to consistently produce high-quality work in a timely manner following a standard process.
Essential Functions of the Job:
• Analyze client requirements and translate them into technical specifications. • Ensure the accuracy and integrity of data by conducting thorough quality checks and validations. • Own client jobs making sure they are running smoothly and on-time per established calendar; identify and remediate pain points to continually improve the process. • Collaborate with cross-functional teams to deliver value to our clients every day. • Maintain clear and effective communication with clients, address issues promptly, and provide regular updates. • Respond to and fulfill client tickets and requests in a timely manner with quality. • Contribute to client team meetings for client projects and engagements. • Take accountability for project deliverables, ensuring they meet the established standards and client expectations. • Develop, test, and deploy T-SQL scripts to support various client projects. • Implement advanced ETL processes to acquire and load large datasets. • Follow established procedures and standards as outlined by leadership. • Maintain associated procedural documentation. • Evaluate appropriateness of data for ad hoc requests and client projects. • Contribute code that is well-documented, logical, and easy to follow. • Other duties as assigned.
Qualifications:
Minimum Required:
• Undergraduate degree • Experience with relational databases • Preferred: 1 to 3 years industry experience in either data analytics or healthcare • Evident proficiency and hands-on experience using T-SQL in a Microsoft SQL Server environment • Descriptive statistics and/or Pharmaceutical/Healthcare industry experience • Undergraduate degree with a quantitative focus
Skills:
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders • Strong sense of accountability and ownership for delivering high-quality work • Exceptional attention to detail, ensuring accuracy and precision in all tasks • Proficiency in T-SQL with hands-on experience in writing complex queries and scripts • Effective time management skills and ability to keep multiple projects on schedule • Experience in a client-facing role or in the pharmaceutical industry is a plus • Ability to work remotely • Strong problem-solving skills and a proactive approach to identifying and addressing issues within established product boundaries • Strong team player with the ability to work and execute independently • Desire for continuous improvement and growth - driven to excel • Demonstrated proficiency in Microsoft Office product suite including PowerPoint, Word, and Excel • Experience in SSIS is a plus but not required