Job Purpose
AMS Financial Group, in conjunction with EmVision Capital Advisors, is seeking a Client Service Specialist. AMS is a well-established, full-service wealth advisor located in Mountlake Terrace, WA. Our office culture is friendly and relaxed without sacrificing the quality of our results.
The Client Service Specialist must be able to establish and maintain solid working relationships with advisors/clients with an enthusiastic commitment to serving and caring for other people. The ideal candidate will enjoy becoming an integral team member, focused on enhancing and growing our 180 existing client relationships through exceptional service and allowing the advisors to focus on other responsibilities. The duties and responsibilities of this position are required to be performed in the physical location of the office, and the candidate will serve as the primary point of contact in the office. No sales responsibilities are required. Benefits and PTO available.
Essential Duties and Responsibilities
- Work with clients to facilitate all aspects of paperwork initiation, follow-up and completion
- Answer/screen phone calls and emails from clients; delegate to an advisor, if necessary
- Greet clients who come into the office
- Make phone calls to check-in with clients for status updates
- Schedule and prepare for client appointments
- Collaborate with advisors on account rebalancing, investment selection, tax strategy reviews
- Create financial plans for presentation to clients
- Assume primary responsibility for RMDs, monthly account distributions, cost basis audit, beneficiary reviews, and other projects
- Request updates to client data
- Send post-appointment summary letters
- Scan/upload paperwork and client statements
- Handle advisor needs proactively
- Complete transactions as directed by an advisor or requested by a client
- Enter data into financial analysis/projection-software/CRM
- Complete and track pending business paperwork; track and tally all outstanding work weekly
- Assist with the coordination of client appreciation events and Advisor Roundtable Meetings
- Attend meetings as directed
- Partner with the main office to oversee all areas of compliance
- Open/Close office
- Maintain physical location
- Manage office supplies
- Open mail
- Other related duties as may be assigned
Qualifications
- Has a minimum of three years of experience within Finance, Banking, or Accounting in roles that included client interaction
- Proficient with MS Word, Excel, and Outlook
- Demonstrate superior customer service at all times
- Works well under deadlines, maintaining strong attention to detail, accuracy, and completeness
- Series 7 and 66 preferred or actively pursuing currently
- Ability to work independently while embracing team collaboration
- Ability to manage multiple projects at once with consistent follow-through
- Displays exemplary professional communication skills, verbal and written
- Commitment to provide high-quality work both to internal and external partners
- Must be punctual, courteous and dependable
- Strong interpersonal and relationship building skills
- Experience with financial planning and investment software (Morningstar, Right Capital, CRM) is preferred
Physical Requirements
Ability to focus intensely and occasionally handle stressful situations. Standing, sitting, bending, and working at a computer monitor for extended periods. Travel to satellite offices when necessary. Reasonable accommodations can be made to accommodate employees with qualified disabilities who can perform the essential functions of the job and there is no undue hardship created.
Conclusion
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed. However, this job description is not intended to be an exhaustive list of all responsibilities, duties, qualifications associated with the position.