Client Service Specialist (Customer Service)

Role: Client Service Specialist (Customer Service)

About Our Company

It’s not just a job.  It’s a mission. If you’re as passionate as we are about empowering the small businesses of America, then you’ll be right at home with us. 

Rapid Finance is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. When traditional sources of funding are beyond reach, we open doors for small business owners. By providing access to working capital, Rapid Finance helps growing businesses achieve their goals and reach even higher.  

Our company is expanding.  We are aggressively investing in our people and technology to create a best-in-class experience for our clients.  Let us invest in you.

About the Opportunity

At Rapid Finance, our goal is to continue to brand our alternative financing programs as one of the nation's leading products that will help bring increased opportunity to the businesses we serve.  We are here to offer business owners working capital options that allow them to grow their businesses.  We are seeking to add a Client Service Specialist to provide excellent support and account management to our merchants/partners with daily transactions; client inquiries via phone and email; and problem-solving per company policies.

This position will be located at our home office in Bethesda, Maryland for in-office training five (5) days a week and then move to hybrid mode (minimum three days). A day in the life of our Client Service Team may include:

• Providing quality client service to merchants and partners via phone and email by processing transactions accurately and resolving issues to streamline our internal funding process.
• Maintain and update client information, fax or email account statements, review account activity, and interact with banks and merchant credit card processors.
• Field inbound calls from the main phone line and handle requests or re-routes calls as required; check voice mails and return calls in a timely fashion.
• Work closely with the Sales, Processing, Underwriting, and other teams internally to ensure transparency of advances, and work together with partners to find the best solution for our clients.
• Accurately educate clients about the service provided as well as additional Rapid Finance products.
• Maintain open lines of communication with management on problem areas or escalated issues.
• Work closely with our third-party bank on account management for our clients.
• Ensure a ‘best in class’ service every time.

About You

• Advanced degree beyond high school diploma preferred
• Minimum 2 years as a Client Service Representative with a stable work history in a high call volume environment
• Bilingual in Spanish is desired but not required
• Financial services industry experience desired but not required
• Excellent client service and relationship skills
• Proficient computer operating skills and proven experience with MS Excel and Outlook; the ability to multitask and navigate through multiple screens
• Experience with Salesforce.com is preferred but not required
• You have basic arithmetic skills

Sound like you?  You’ll be a serious contender if:​

• You are adaptable.  You can be flexible and enjoy working in a team environment. Expect a fast pace, energy, and the occasional flying ping pong ball.
• You want to make an impact.  We are a rapidly growing business, and you will have the opportunity to make a significant impact on our clients, our culture, and our future.
• You share our passion for the small businesses of America and have a desire to be part of something bigger than yourself.
• Excellent verbal and written communication. Must speak clearly, use good grammar, with an adequate vocabulary.
• Strong people skills- friendly, listens well, articulate, self-assured, patient, empathetic, tactful, adaptable, coachable, dependable, motivated with a strong work ethic and high degree of integrity.

WHAT YOU LOVE ABOUT US:

At Rapid Finance, we support our team members’ growth and desire to live well-rounded lives. Our company is expanding and we are aggressively investing in our people and technology to create a best-in-class experience for our clients. Come work with US! We are ranked a Top Workplace in Washington D.C. and the Nation—these awards mean the world because it's based on feedback from our people!

We offer generous team benefits including a commuting/parking allowance, employer-matched 401(k), tuition reimbursement, health, dental, vision benefits, life insurance, paid time off, and more. Just steps from the metro, our beautiful new office includes a modern open floor plan, a free on-site fitness center, a gaming area, a stocked kitchen, and other cool amenities.

Rapid Finance is committed to creating a diverse workforce and is proud to be an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law.

Employment will be contingent on the outcome of a background investigation and reference checks. While all applications are appreciated, only those candidates selected for an interview will be contacted.

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