Client Service Representative - Work From Home

About Us

For over 70 years, we’ve partnered with labor unions, credit unions, and professional associations across North America to provide dependable permanent benefits. Our mission is straightforward: safeguard working families by offering them security, stability, and support. As our organization expands, we’re searching for individuals who want more than a paycheck — people who are motivated by purpose and growth.

Position Overview

We’re hiring entry-level representatives to serve as the first point of contact for members. You’ll explain benefit options, answer questions, and ensure families feel confident about their coverage. This role is ideal for those who enjoy people-focused work, thrive in team environments, and are eager to grow in a career that has real impact.

Key Responsibilities

• Conduct virtual consultations with members (Zoom/phone) to review benefit programs

• Collaborate with teammates to meet performance goals

• Provide clear answers, resolve concerns, and build long-term client trust

• Maintain accurate records and complete required documentation

• Share feedback and ideas to improve processes and enhance client experiences

Qualifications

• Eligible to work in the United States

• High school diploma or equivalent (post-secondary education an asset)

• Previous experience in customer service, sales, or teamwork-driven roles preferred but not required

• Strong comfort with technology (Zoom, online tools, digital records)

• Excellent communication skills — both verbal and written

Additional Skills That Help You Succeed

• Strong collaboration and team-player mindset

• Ability to adapt quickly to new situations and challenges

• Organized, reliable, and self-motivated

• Confidence when interacting with clients in a virtual environment

What We Offer

• Comprehensive benefits package: health, dental, prescription coverage, life insurance, and travel protection

• Remote-first flexibility: create a work schedule that fits your life

• Recognition & rewards: performance bonuses and company-paid trips (e.g., Cancun, Bahamas, Las Vegas)

• Career development: structured training, mentorship, and promotion pathways

• Supportive culture: a workplace where you’re valued, celebrated, and positioned to succee

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