Client Service Representative

Description

Client Service Representative – Veterinary Receptionist

Sagamore Animal Hospital | Rye, NH

Part-Time

Sagamore Animal Hospital is seeking a part-time Client Service Representative (CSR) to join our team in Rye, NH.  

CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of our hospital. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team. 

About Our Hospital: 

Sagamore Animal Hospital has been a trusted part of the Rye community, providing high-quality medicine without losing the personal touch. Our team is collaborative, supportive, and takes pride in helping each other grow – personally and professionally. The culture here is our sweet spot: experienced, down-to-earth, and genuinely kind. We work hard, communicate openly, and celebrate the small wins. Our clients trust us because they know we treat their pets with the same care and respect we’d want for our own.

Essential Functions & Responsibilities:

• Greet and welcome each visitor and assess their needs
• Handle incoming phone calls/emails and determine the urgency
• Perform client check-ins and check-outs, including reviewing invoices
• Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
• Process and document financial transactions accurately
• Schedule appointments based on client expectations, patient medical requirements and clinic needs
• Manage emergency situations and walk-ins
• Respond to online requests for products, prescriptions or client questions in a timely manner
• Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
• Recommend products available to clients through our facilities

Skills & Qualifications:

• High School Diploma or GED required
• At least 2 years of professional experience in a veterinary clinical setting (CSR, kennel attendant, vet assistant, other), preferred  
• Experience with Microsoft Office suite
• Excellent communication skills and the ability to problem solve
• Ability to handle stressful situations and prioritize tasks effectively
• Team player, have patience and maintain a positive attitude
• Must be able to lift up to 30 pounds

Benefits:

• Paid time off & holiday pay
• 401(k) with company match
• Medical, vision and dental insurance with multiple options
• Employer-paid Short-Term Disability & Life Insurance
• Company Sponsored Employee Assistance Program (Headspace)
• Progyny-Fertility and Family Building Support
• Team Member Discounts for Pet Care
• & more! 

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.    

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.