The Client Services Representative is responsible for client contact management through e-mail, telephone, and resolve client inquiries/complaints.
Duties & Responsibilities
- Client contact management (handling client contact via email/telephone/in-person)
- Resolve client inquiries, issues and/or complaints
- Assists in resolving financial issues/complaints as necessary
- Track client jobs and report progress
- Coordinate client needs with laboratory production managers
- Assist and coordinate with branch offices/other BV units as required
- Assist in maintaining client relations when required
- Perform onboard process for new and existing clients
- Participate in renewal process by generating quotations and sending to clients for approval
- Schedule and host regular client meetings including agenda and presentation preparation
- Attend conferences/shows/events or provides assistance when required
- Comply with occupational health and safety legislation, BV Group Policies and Procedures, OSHA, NIOSH, and ISO standards.
- Act in a safe and professional manner and wear appropriate attire including the required personal protective equipment (PPE)
- Other duties or tasks as assigned by manager
- Experience, Qualifications & Required Skills
- BS or technical diploma in Science, preferably in Chemistry
- Some laboratory experience an asset
- A minimum of 1 year client service experience
- Excellent communication skills, both verbal and written English
- Excellent computer skills, particularly with MS Office applications
- Strong interpersonal skills - outgoing, positive, tactful and flexible
- Strong organizing and problem solving skills to effectively handle time critical issues
- Able to work independently and with others