Client Service Representative (CSR)
Job Summary
The Client Service Representative handles inbound/outbound calls for clients and service providers, and accurately notates job details. Must have attention to detail and be able to work in a fast-paced environment. Representative will be responsible for dispatching jobs, obtaining approvals, answering account questions, and resolving issues via phone & email.
Responsibilities and Duties
- Operate all call center equipment and peripheral equipment.
- Respond quickly and precisely to incoming inbound calls.
- Effectively communicate with fellow operators and supervisors on any potential problems with accounts.
- Dispatch jobs.
- Establish and maintain trust-based relationship with clients and service providers.
- Provide orientation and training as needed for new service providers.
- Source new service providers.
- Follow up with service providers for ETAs (Estimated Time of Arrival) and job details.
- Take accurate job notes.
Qualifications and Skills
- High School Diploma or Equivalent
- Intermediate PC skills including Microsoft Office Excel, Word, and Outlook
- Call Center or Customer Service experience preferred
- Self-motivated with high energy and an engaging level of enthusiasm
- Attention to detail with ability to multi-task
- Ability to handle high inbound and outbound call volume
- Excellent customer service skills and a strong record of contributing to a team environment
- Ability to clearly and effectively communicate verbally and in writing in English
- Ability to manage time effectively and efficiently
- Regular and reliable attendance
A facility maintenance company based in Marietta, GA, delivering top-quality services to commercial properties and providing reliable, solution-driven support for all maintenance needs.