| Location | Framingham, MA |
| Salary | $60,000–$65,000 Per Year |
Position Title:
Client Service Representative
Location:
Framingham, MA – Onsite
Compensation:
$60K–$65K Base + Bonus
Travel:
None (onsite role)
Industry:
Insurance / Surety Bonds
Join a highly specialized, relationship-driven surety bond agency
Collaborative team environment supporting producers and clients
Opportunity to build expertise in a niche, high-value segment of insurance
Stable, client-facing role with strong growth potential
Profit sharing and bonus opportunities
Our client is an independent, bond-only insurance agency focused on helping commercial, industrial, and government contractors maximize their surety capacity. Built on a foundation of service, integrity, and professionalism, they foster a “business family” culture and are committed to delivering exceptional support to clients, employees, and underwriting partners.
Client Service & Relationship Management
Serve as the primary point of contact for bond requests and client inquiries
Build and maintain strong relationships with clients and surety partners
Address client needs and concerns promptly and effectively
Bond Processing & Administration
Review bond requests for completeness and accuracy; follow up on missing information
Maintain accurate client records and track bid, final, and miscellaneous bonds
Manage bond renewals and ensure timely processing
Collaboration & Internal Support
Work closely with producers to resolve questions and support sales efforts
Communicate with project owners/obligees regarding contracts and project details
Support billing processes, including accounts payable/receivable
Reporting & Documentation
Ensure surety partners are regularly updated with relevant information
Maintain detailed documentation and ensure compliance with requirements
Understand bond forms and contract language, including complex/onerous terms
High school diploma or equivalent (college preferred)
5+ years of related experience in client service, insurance, or similar role
Strong communication skills (written and verbal)
High attention to detail and strong proofreading ability
Ability to work effectively under pressure
Strong math and organizational skills
Experience with CRM systems
Experience in surety bonds or insurance industry
Familiarity with contract language and bonding processes
Experience supporting sales or producer teams
Base Salary: $60,000–$65,000
On-Target Earnings (OTE) / Bonus Structure: Bonus + profit sharing
Benefits: Health Insurance (Dental & Vision optional), 401(k) with 3% match
Additional Perks: Stable work environment, team-oriented culture, and opportunity to grow within a specialized industry
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.
Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.