Client Service Representative

Client Service Representative

LOCATION

Denton, TX 76207 | Onsite

COMPENSATION & SCHEDULE

• Pay: $23.73/hour

• Schedule: Monday–Friday, 8:00 AM–5:00 PM

• Employment Type: Temporary-to-Hire

ROLE IMPACT

Make a difference in the lives of families by helping parents access essential child care services and community resources. As a Client Services Representative, you will provide customer support, verify program eligibility, and guide families through child care assistance programs. Your accuracy, communication skills, and commitment to excellent service will help families receive the support they need.

KEY RESPONSIBILITIES

• Assist clients with child care program access, eligibility verification, and enrollment support.

• Guide parents through child care options, program requirements, and their rights and responsibilities.

• Accurately enter, update, and maintain client records in databases and case management systems.

• Process client re-certifications, eligibility updates, and service terminations according to program guidelines.

• Respond to client inquiries, resolve concerns, and deliver professional customer service in a fast-paced environment.

MINIMUM QUALIFICATIONS

• At least 2 years of call center experience providing customer service or client support.

• Strong verbal and written communication skills with the ability to explain information clearly and professionally.

• Excellent data entry accuracy, attention to detail, and ability to multitask while managing confidential client information.

CORE TOOLS & SYSTEMS

• Customer Relationship Management (CRM) and client case management systems

• Data entry and electronic recordkeeping

• Call center telephone and customer support systems

• Microsoft Office applications and general computer systems

PREFERRED SKILLS

• Bilingual proficiency in English and Spanish.

• Experience supporting families, community programs, or social services.

• Familiarity with eligibility verification, client enrollment, or benefits administration.

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy