Client Service Representative

Here at VCA Collinsville we believe in providing excellent patient and client care. Our patients and clients are family to us and we are looking for a reliable, caring person to join our team. As a small clinic most of our associates are cross trained to help out in multiple areas of the hospital. We are looking for an individual to warmly greet our patients and clients when they arrive at the clinic, answer phones and who can assist our doctors and technicians with patient care if needed.

Our clinic is open Monday through Friday from 8:00am to 6:00pm. We are looking for an individual to work Monday through Friday for the closing shift.

The ideal candidate:

• Has exceptional customer service skills with a natural ability to show empathy, comfort, and patience under pressure.
• Has outstanding multitasking skills, a keen eye for detail, and a strong sense of reliability.
• Has a genuine curiosity and enthusiasm for veterinary medicine and a desire to learn hands-on clinical support skills.

Some of the job duties will be:

• Creating a Warm Welcome: Greeting our patients and pet parents with empathy and care, ensuring they feel welcomed, supported, and appreciated from the moment they walk in.
• Managing Hospital Communication:  Serving as our front-line voice by answering multi-line phones and managing client and referring veterinarian emails.
• Coordinating Appointments: Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
• Handling Financial Transactions: Processing payments for pet owners with clarity and compassion.
• Maintaining a Comforting Space: Keeping our reception lobby and common areas clean, tidy, and welcoming for both pets and their families.
• Maintaining Medical Records: Assist the veterinary team by helping to maintain accurate client and patient medical records.
• Supporting Our Clinical Team: Assisting our veterinary staff with treatments and tasks while eagerly learning new medical office procedures and veterinary skills.

Physical Requirements of the job are:

• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift 40 pounds.
• Must be able to work at a fast pace and under pressure conditions.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 6-hour day.
• Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.