Client Service Representative

Job Title: Client Service Representative

Location: Boston Massachusetts 02210

Duration: Contract - 6 months (Temp-to-Perm possible)

Pay Range: $22 to $24/hr (W2)

Job ID: 411929

Work Arrangement: Hybrid, 3 days in office and 2 days remote

Weekly Hours: 40 hours

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

Working under direct supervision, the Client Service Representative is an entry-level role responsible for monitoring client custody operations and service levels. The role also supports senior team members with client conversions, reporting, and analyses. The ideal candidate will demonstrate strong client service orientation, proficiency with internal technology tools, and the ability to support risk management and reporting activities.

Responsibilities:

• Respond to custody-related client inquiries daily with timely and accurate information.
• Collaborate with internal departments to prioritize and resolve client requests and deliverables.
• Use internal technology solutions to log, track, and manage client inquiries.
• Introduce and familiarize clients with new technology, automation tools, and products.
• Assist in maintaining and reporting on client service metrics and controls.
• Participate in team-based project work, audits, and monthly reporting requirements.

Required Skills & Qualifications:

• BA/BS degree or equivalent work experience.
• Customer service skills with ability to manage inquiries and follow through.
• Proficiency with internal case management or ticketing tools and MS Office.
• Organizational skills to manage priorities, deadlines, and reporting tasks.

Preferred Skills:

• Experience in custody operations or financial services support.
• Exposure to risk management, controls, or audit processes.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.