Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Client Service Representative to join our team. In this role, you will communicate with our clients to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great service experience with FieldClock. The ideal candidate is attentive, detail-oriented, creative, and is able to remain calm under pressure.
Responsibilities
- Handle inbound calls and emails
- Identify the reason for the client's call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in client service techniques to develop rapport and build relationships with customers
- Document all interactions in our CRM
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- Bilingual (English & Spanish)
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and web applications (e.g. HubSpot CRM, FieldClock's internal management dashboards and tooling)
- Excellent phone and verbal communication skills
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
This is a remote position.
FieldClock was built by farmers, for farmers. Managing labor and field production continues to be one of the toughest difficulties farmers face. The traditional methods simply don't cut it any more but, thankfully, there is a better way. FieldClock is an easy to use app in the field that provides labor management and production data to farm managers in real time. On average, we reduce the time farmers spend preparing payroll by 50% and prevent costly mistakes.
FieldClock has farming in its blood. We have farmers in our leadership, sales, and support teams, and are always looking for more. If you have farming experience, a curious mind, and an aptitude for learning, we'd love to meet you.