Claims Management, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Management, Develop and Maintain Customers, Employee Benefits, Insurance, Leadership, Microsoft Office, Presentation/Verbal Skills, Problem Solving Skills, Productivity Management, Revenue Growth, Sales Management, Secondary School, Team Lead/Manager, Team Player, Time Management, Willing to Travel, Writing Skills
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview:
At Gallagher, we’re looking for a Client Service Manager to join our Small Group Employee Benefits team. You’ll manage a group of accounts, ensuring our clients feel supported and valued every step of the way. This role is all about building strong relationships, delivering tailored solutions, and making a real impact on our clients’ success.
How you'll make an impact:
- Be the go-to person for your clients, ensuring their needs are met with care and precision.
- Lead the renewal process, working closely with our Production team to deliver the best solutions on time.
- Strengthen relationships with clients by providing exceptional service and identifying opportunities to offer additional support.
- Help secure existing business while driving the sale of new services and coverage options.
- Collaborate with internal teams to ensure smooth account management and client satisfaction
About you:
Required:
- Bachelor's degree with 3+ years client service and/or claims management experience
-OR-
- High School degree/GED with 8+ years client service and/or claims management experience.
- Producer's License.
- Ability to travel up to 25% of the time.
- Proficiency in Microsoft Office.
Preferred:
- Must obtain Life & Health License within the first 90 days of employment, if not already licensed.
- Experience in account management or a similar client-facing role.
- Previous insurance knowledge and experience managing client relationships.
- Solid financial acumen.
Behaviors:
- A knack for building and maintaining strong client relationships.
- The ability to explain complex insurance solutions in simple terms.
- A proactive approach to problem-solving and delivering results.
- Experience in account management or a similar client-facing role.
- A commitment to ethical practices and doing business the right way.
- Proficient in using technology as a tool to maximize productivity and quality.
- Strong written and verbal communication skills.
- Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple and sometimes competing priorities.
- Works in a self-directed manner.
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Compensation and benefits:
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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Gallagher
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.