Client Service Associate

About Lorygen Group 

Lorygen Group creates promotional experiences that help businesses connect with customers and strengthen brand awareness. We value teamwork, professionalism, and delivering positive experiences during every event.

Job Summary

We are seeking a personable and motivated Client Service Associate to support client relationships, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy working with people, understanding customer needs, solving routine concerns, and developing strong relationship-building skills.

Responsibilities

• Provide friendly, professional, and timely customer support.
• Listen carefully to client needs and provide appropriate information.
• Support client follow-ups and relationship-building activities.
• Maintain positive and professional client relationships.
• Assist with customer satisfaction and retention initiatives.
• Communicate client questions and feedback to appropriate team members.
• Maintain organized records of client interactions and follow-up activities.
• Support promotional and customer engagement initiatives.
• Assist with identifying opportunities to support customer acquisition.
• Collaborate with team members to achieve service and business goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Excellent organizational and multitasking skills.
• Comfortable interacting with clients and the public.
• Reliable, adaptable, and self-motivated.
• Previous client service, customer service, sales, retail, hospitality, or account support experience is a plus but not required.