Our Client, a Property and Casualty Insurance company, is looking for a Client Scheduling Coordinator for their Whitehouse Station, NJ/Hybrid location.
Responsibilities:
- Acting as the point of contact between Client and the client throughout the home assessment scheduling process
- Making a high volume of outbound contacts (calls/emails) to secure appointments
- Maintain an appointment-setting process that accommodates the needs of both clients and business partners
- Follow through with all tasks in an effective and efficient manner by using company and department resources
- Consistently complete tasks with an increased focus on the details to improve the scheduling experience
- Proactively and clearly communicate needs and concerns
- Work to collaboratively respond to inquiries within 24 hours of receipt
- Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
- Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)
Requirements:
- Effective, strong, and service focused communication skills, both verbal and written"
- Outlook-must be able to manage multiple calendars for scheduling of appointments
- EXCEL- data entry
- GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
- Must have a strong experience,2-4 years Customer Service experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities