Client Safety Navigator - Pomona Adult DMH

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

This is a union-eligible position.

The required shift for this position is: M-F 8-5pm

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Prototypes is one of the nation's leading behavioral healthcare providers and is a "prototype" for such organizations. Prototypes Womens Center in Pomona is a 180-bed residential facility tailored specifically to women, including those who wish to involve their children in their journey to recovery. Our program aims to assist women in maintaining their progress in overcoming co-occurring disorders through a wide range of supportive services. Children can foster a secure attachment with their mothers in a secure setting, while also accessing mental health support and educational assistance. Our interdisciplinary team of professionals provides comprehensive treatment for substance use disorders and mental health, parenting, educational, and life skills courses. Treatment can range from 60 days to 6 months.

The Client Safety Navigator (CSN) is an in-person role that fosters a safe, respectful, and welcoming environment while working with program leadership, law enforcement, and other teams to respond to emergencies such as drug use, overdose, and program disruptions.

KEY RESPONSIBILITIES

Client Care and Security

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Maintain appropriate boundaries and adhere to the organization's code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
• Accurately distribute client money as assigned.
• Transport clients when necessary.

Client and Visitor Management

• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
• Maintain client and visitor logs.
• Answer and direct calls or messages.
• Provide resources and information to clients and guests as needed.

Crisis Intervention and Medical Assistance

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.
• Administer CPR and/or first aid as needed.
• Ensure client medications are securely stored and properly accounted for.

Administration and Other Duties

• Document incidents in the facility log.
• Document client progress notes.
• Complete all necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.
• Attend and participate in meetings.
• Participate in and complete all assigned training in a timely manner.
• Read and respond to messages and emails when appropriate.
• Work weekends and holidays as needed and as scheduled.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Associate's degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Experience

• Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting

3

Hrs

Standing

2

Hrs

Walking

3

Hrs

Driving

Never

In an average month, employee must travel out of town:

Often (>2x)

Sometimes (<2x)

Never

In an 8-hr workday, employee must:

Not at all

Occasionally

(1/4-2½ hrs.)

Frequently

(2½-5½ hrs.)

Continuously

(5½-8 hrs.)

Bend/stoop

Climb

Reach above shoulder level

Kneel

Balance

Push/pull

Squat

Crawl

Crouch

Lift*

Carry

• Usual number

Maximum number

5

20

lbs

lbs

Usual number

Maximum number

5

20

lbs

lbs

Job requires:

Working at heights

Yes

No

Explain

Operating heavy machinery

Yes

No

Type

Operating desk machines

Yes

No

Type

Computer, fax, printer, phone

Precise manual dexterity

Yes

No

Explain

Documentation, data entry

Exposure to extreme heat, cold, humidity

Yes

No

Explain

Exposure to dust, fumes, gases, chemicals

Yes

No

Explain

Cleaning supplies

HealthRIGHT 360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements

The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

HealthRIGHT 360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and Live Scan.