Client Safety Navigator - Be Well

This is a union eligible position.The schedule for this position is day shift, Thursday- Monday 7am- 3:30pm.JOB SUMMARYHealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.Be Well is located on the Be Well Orange County campus, which brings together mental health care services uniting public, private, academic, and faith-based organizations in a cooperative partnership that helps facilitate communication, bridge gaps, and eliminate barriers to care. The result is a more compassionate system of care that works better for everyone in the community. The 24/7/365 residential substance use disorder (SUD) treatment program provides 3.1, 3.3, and 3.5 ASAM levels of care for malesand females, as well as 3.2 withdrawal management. There are 36 beds allocated for 3.1/3.3/3.5 AND 6 beds for 3.2, for a total of 42 beds.The Client Safety Navigator is an in-person role that fosters a safe, respectful, and welcoming environment while working with program leadership, law enforcement, and other teams to respond to emergencies such as drug use, overdose, and program disruptions.KEY RESPONSIBILITIESClient Care and Security•Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.•Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.•Clear areas of crowds, debris, and out-of-place items to maintain safety.•Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.•Work collaboratively with other service providers and administrative staff to maintain an orderly environment.•Maintain appropriate boundaries and adhere to the organization's code of conduct.•Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.•Work with local law enforcement and file incident reports as needed.•Accurately distribute client money as assigned.Client and Visitor Management•Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.•Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.•Maintain client and visitor logs.•Answer and direct calls or messages.•Provide resources and information to clients and guests as needed.Crisis Intervention and Medical Assistance•Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.•De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.•Administer CPR and/or first aid as needed.•Ensure client medications are securely stored and properly accounted for.Administration and Other Duties•Document incidents in the facility log.•Document client progress notes.•Complete all documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.•Attend and participate in meetings.•Participate in and complete all assigned training in a timely manner.•Read and respond to messages and emails when appropriate.•Work weekends and holidays as needed and as scheduled.And perform other duties as assigned.QUALIFICATIONSEducation, Certification, or Licensure•High school diploma or equivalent required. Associate's degree or higher preferred.•Valid First Aid and CPR certification or ability to obtain within 30 days of hire.Experience•Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.