Client Resolution & Clinical Specialist

Description

Key Responsibilities

• Provide immediate, professional, and courteous customer interaction for all inbound support requests
• Ensure proper recording, documentation, and closure of customer issues
• Note findings related to suspected system issues and escalate tickets for review
• Serve as a product specialist providing consults during customer onboarding
• Provide live, online customer training as needed

Skills Knowledge and Expertise

• Understands the importance of our work and shows empathy towards the customers and patients we support
• Actively seeks to gain new skills in both technical and domain areas
• Works well under pressure and is able to manage several tasks simultaneously
• Works effectively in a team setting and independently 
• Previous software support and/or training experience is a plus
• Experience with various medical software platforms is a plus
• Healthcare industry-related experience is a plus

• Bachelor’s degree
• Strong verbal and written communication skills, with attention to detail
• Comprehensive knowledge and experience with computer operating systems and  various internet browsers
• Strong knowledge of Google Suite (Gmail, Sheets, Docs, Slides, etc.)

Benefits