Client Relationship Manager

Who We Are:

Founded in 2000, Abraxas has grown into a trusted leader in records and information management, supporting some of the world's largest and most highly regulated organizations. Our foundation in the legal industry-and our role in one of the most document-intensive cases in U.S. history-shaped our commitment to precision, compliance, and defensible processes. Today, we take a true partnership approach with our clients, working closely to understand their needs and deliver long-term value. We are driven by quality in everything we do, providing secure, timely access to information through services like same-day retrieval, scan-on-demand, and dedicated client support. With customizable, technology-enabled solutions, we tailor our approach to ensure every client can efficiently access and manage their most critical records. At Abraxas, we don't just manage information-we help our clients build smarter, more effective records management programs. Our work is guided by our core values of:

• Positivity
• Mutual Respect
• Transparency
• Commitment
• Trustworthiness

What You'll Do:

In our hybrid role as ClientRelationship Manager, you'll play a key role in driving business growth. You'll build and strengthen long-term partnerships, identify new opportunities within existing and prospective accounts, and ensure a seamless client experience from initial engagement through ongoing support. You'll manage the full client lifecycle-making strategic decisions that deepen relationships, improve retention, and deliver measurable value. This is a dynamic, results-driven opportunity for someone who thrives on accountability, communicates with purpose, and is motivated to make a meaningful impact for both clients and the business. In this role you will:

• Use your Bachelor's degree (strongly preferred or equivalent experience) and 5+ years of client management experience to identify, pursue, and secure new business opportunities through networking, inbound leads, and strategic initiatives
• Lead client presentations, develop proposals, and negotiate agreements to drive revenue growth
• Monitor industry trends and competitor activity to uncover new opportunities and inform business strategy
• Travel up to 10% and serve as the primary point of contact for assigned clients, owning the relationship from onboarding through renewal
• Build and strengthen long-term client partnerships by understanding needs and delivering tailored solutions
• Conduct regular client check-ins, performance reviews, and strategic conversations to drive satisfaction and retention
• Manage client projects end-to-end, coordinating with internal teams to ensure timely, accurate service delivery
• Proactively identify, troubleshoot, and resolve service or operational issues to maintain a high-quality client experience
• Oversee contracts, billing, purchase orders, and renewals to ensure accuracy, compliance, and uninterrupted service
• Maintain detailed client records and ensure all documentation is accurate and up to date
• Prepare and analyze reports on client performance, service delivery, and satisfaction
• Contribute to the development and execution of client retention and growth strategies
• Collaborate cross-functionally to align priorities, share insights, and support overall team success
• Occasionally lift boxes up to 50 lbs

Does this sound like the role for you? Apply today if you want to make your mark in your field and have fun doing it! In addition, youcan expect:

• A hybrid working schedule! We anticipate this role being onsite once per week in addition to the light travel needs visiting clients
• Competitive salary
• Opportunities for growth and advancement
• A client-first, collaborative role witha high level of mutual respect and support
• Competitive medical, dental, and vision insurance, eligible immediately
• Life insurance, short-term and long-term disability
• 401(k) with acompany match
• Paid vacation time
• Paid sick time
• Paid company holidays

We believe that diversity, equity, and inclusion are not only essential values but also powerful drivers of our innovation and success both internally and with our clients. We invite individuals from all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, hairstyle, or any other characteristic to apply.  

Note: Reasonable accommodations can be arranged for individuals with disabilities. Working conditions are subject to modification as necessary.