Client Print Application Software Support Specialist

This role provides technical ownership for print-related server and client software, output management platforms, print workflows, printer drivers, firmware, monitoring, troubleshooting, upgrades, and vendor coordination. Create, enhance, maintain, and troubleshoot print-related workflows, including Bash scripts, queue filter processes, IDB processes, UDP workflows, ECS workflows, and audit-related workflows such as McExam.

JOB DETAIL

Job Title	Client Print Application Software Support Specialist
Job Location	Bloomington, Illinois (Remote)
Job Duration	6+ Months Contract
Employment Type	W-2 Only

Job Description:
Role Summary: The Client Print Application Software Support Specialist is responsible for supporting, maintaining, and enhancing the Client Print Infrastructure, excluding Mainframe print. This role provides technical ownership for print-related server and client software, output management platforms, print workflows, printer drivers, firmware, monitoring, troubleshooting, upgrades, and vendor coordination. The position requires strong infrastructure support experience, hands-on knowledge of Linux and Windows server environments, and the ability to work across application, infrastructure, business, and vendor teams to ensure stable and reliable print services.
Key Responsibilities

• Proactively support the Client Print Infrastructure, including print-related application software, servers, support servers, and related management platforms.
• Design, maintain, and support Client Print Infrastructure across Linux and Windows server environments.
• Administer and support Linux-based print applications including VPSX output management, Intelligent Document Bundling, and LRS Transforms.
• Administer and support Windows-based print application platforms including Web JetAdmin, Client Security Manager, PageCenterX, Innovate Audit & Reporting, MFPsecure, PMA2, PDDT, and Gateway services.
• Implement, maintain, upgrade, and troubleshoot server-side print software and application server software.
• Implement, maintain, and support client-side print software including PDM, PPM, VPSX Windows Client/Impress, LRSDMON, and SwiftView.
• Coordinate, manage, troubleshoot, and implement application software upgrades, patches, and maintenance activities in alignment with change management processes.
• Monitor server health, application performance, print workflows, and infrastructure availability; diagnose and resolve incidents across output management and application server environments.
• Create, enhance, maintain, and troubleshoot print-related workflows, including Bash scripts, queue filter processes, IDB processes, UDP workflows, ECS workflows, and audit-related workflows such as McExam.
• Perform Server Type Owner responsibilities, including ownership documentation, configuration management, liaison activities with business partners, Linux OS patch coordination, Windows monthly maintenance coordination, and implementation of required issuance packages/task sequences.
• Manage printer drivers, printer firmware, printer fleet activities, and print management software across the supported environment.
• Create, maintain, and validate technical recovery plans for the Client Print Infrastructure.
• Work directly with application vendors, printer vendors, internal engineering teams, business partners, and support teams to resolve issues and deliver infrastructure improvements.
• Maintain accurate documentation, knowledge articles, operational procedures, recovery steps, and support handover materials.

Required Skills and Experience

• Strong experience in infrastructure application support, print infrastructure support, or enterprise print management environments.
• Hands-on experience supporting Windows Server and Linux Server environments.
• Working knowledge of output management and print management tools such as VPSX, LRS, IDB, Web JetAdmin, Client Security Manager, PageCenterX, MFPsecure, Gateway, PDM, PPM, and related tools.
• Experience with application software installation, configuration, patching, upgrades, incident resolution, and operational maintenance.
• Ability to troubleshoot server, application, workflow, driver, firmware, and print queue issues across distributed environments.
• Knowledge of scripting, preferably Bash and PowerShell, for automation, workflow support, and operational troubleshooting.
• Understanding of ITSM processes including incident management, change management, problem management, service request fulfillment, and knowledge management.
• Ability to coordinate with multiple technical teams including Windows, Linux, network, firewall, load balancing, SQL, application, endpoint, and vendor teams.
• Strong documentation, communication, analytical, and problem-solving skills.
• Ability to work in a production support environment with attention to stability, compliance, security, and service continuity.

Education and Certifications

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field; equivalent professional experience may be considered.
• Preferred certifications include ITIL Foundation, Microsoft Windows Server, Linux administration, Azure fundamentals, or relevant infrastructure/print management certifications.

Working Expectations

• Provide production support for enterprise print services and participate in troubleshooting, maintenance, upgrade, and recovery activities as required.
• Follow approved operational, security, change, and compliance processes while performing all support and implementation activities.
• Collaborate effectively with client stakeholders, internal service teams, engineering teams, and third-party vendors.
• Support planned maintenance windows, release activities, and priority incidents when required .
• Maintain clear status updates, technical documentation, and operational records to support service continuity and knowledge transfer.
  

Important note: The candidate should have a 7+ experience and US citizen or Green card holder. Please share your updated resume on my email : akriti.soni@applabsystems.com