Troubleshoot escalated macOS and ChromeOS issues that require deeper platform expertise. Roughly two to four years of experience in endpoint engineering, client platform engineering, or corporate IT.
Numbers & Facts
Location
Remote (U.S.), NY (Remote)
Description
RESPONSIBILITIES
Troubleshoot escalated macOS and ChromeOS issues that require deeper platform expertise.
Administer endpoint devices through an MDM platform such as Jamf or FleetDM.
Maintain device configurations, security settings, and application policies.
Test macOS updates and coordinate controlled, staged deployments.
Manage Google Workspace groups, applications, devices, and Chrome policies.
Support software packaging and distribution across employee devices.
Maintain technical documentation and record repeatable troubleshooting procedures.
Participate in Git-based configuration reviews and change workflows.
Role Requirements:
Roughly two to four years of experience in endpoint engineering, client platform engineering, or corporate IT.
Strong hands-on macOS administration and troubleshooting experience.
Experience managing devices through Jamf, FleetDM, or a comparable MDM platform.
Google Workspace administration experience.
Exposure to ChromeOS device management or Chrome policy administration.
Ability to independently investigate complex endpoint problems.
Strong written communication and technical documentation skills.
Experience working with Git.
Ability to work effectively with Service Desk and engineering teams.
Ability to work without employer sponsorship.
PREFERRED EXPERIENCE
Experience with Munki or AutoPkg.
Experience packaging applications for macOS.
SaltStack or similar configuration-management experience.
osquery or comparable endpoint-visibility experience.
Microsoft Intune, Windows endpoint, or VDI experience.