Client Operations Coordinator — Labels & Flexible Packaging

Imagine starting your day at 8:00 a.m. in our Minneapolis HQ. You scan the overnight orders, compare each customer PO to its quote and specifications, and flag anything that could impact cost, timing, or quality. By mid-morning, you’ve aligned planning, manufacturing, and scheduling on ship dates, launched complete job orders, and reassured a customer that their change request is documented and on track.

After lunch, you’re orchestrating the movement of customer-owned materials and finished goods, working closely with shipping to get releases out the door. A quality concern comes in—you capture the details, route it to Sales and Quality, and circle back with the customer so they know we heard them and are resolving it. Before you wrap up around 4:30 p.m., you’ve issued a timely quote, filed it for easy retrieval, and referenced prior work to help the estimator plan profitably. It’s a day of details, communication, and follow-through—exactly the kind of rhythm you enjoy.

Why AWT

AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions serving Healthcare, Consumer Brand, and Technology clients worldwide. We’re the trusted partner to leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. We employ nearly 650 associates across facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa and Toronto, Canada, and Winston-Salem and Garner, NC. Learn more at www.awtlabelpack.com.

Schedule & Location

Based in Minneapolis, MN. Monday–Friday, 8:00 a.m.–4:30 p.m.

What You’ll Do

• Serve as the primary link between customers and our planning, sales, manufacturing, and scheduling teams.
• Verify customer POs and specifications against quotes; resolve and communicate discrepancies to ensure efficient, cost-effective production.
• Confirm and communicate ship dates; provide proactive job-status updates to customers and sales.
• Document all job changes promptly and accurately; communicate any pricing updates.
• Initiate job orders with complete, accurate information for all functional areas.
• Manage customer-owned inventory (materials and finished goods); coordinate with shipping to process releases efficiently.
• Partner with production planning to align jobs with profitable and contractual criteria.
• Follow ISO SOPs as trained.
• Resolve credit and quality issues, engaging the right internal partners.
• Capture and route customer complaints to Sales and Quality; follow through so customers know we’re acting on their feedback.
• Ask the right discovery questions for quotes, quality requirements, and pricing; include accurate details in RFQs.
• Communicate quoted prices promptly; organize quotes for easy retrieval and reference similar work when helpful to estimating/job planning.
• Actively participate in quality and process improvement initiatives.

What You Bring

• Proficiency in customer service and Business-to-Consumer (B2C) engagement.
• Detail mastery with POs, specifications, and documentation.
• Clear, timely communication across customers and cross-functional teams.
• Comfort coordinating schedules, inventory, and shipping activities.

Benefits

AWT offers comprehensive benefits including medical, dental, vision, life insurance and other voluntary supplemental insurance coverages, HSA, 401k with match, holidays and paid time off.