| Location | Chevy Chase, MD |
CAREER OPPORTUNITY
Client Onboarding Specialist
TritonPoint Wealth
Chevy Chase, MD
Full-Time · On-Site
Operations & Client Service
TritonPoint Wealth is an independent private wealth management firm serving high-net-worth individuals, families, trusts, and foundations. Guided by the principle “You. First. Always,” our team delivers sophisticated investment management and financial planning. We are seeking a Client Onboarding Specialist to join our growing organization.
THE ROLE
About the Position
This role was created to provide dedicated operational and client service support, allowing our advisors and relationship managers to focus on high-value client engagement. You will own the new client journey from initial paperwork through platform setup, serving as the day-to-day point of contact throughout the onboarding process.
You will work directly alongside experienced advisors, interfacing with custodians (Schwab and Fidelity) and our core technology applications including SalesForce, DocuSign, Addepar, and eMoney.
RESPONSIBILITIES
Key Responsibilities
CLIENT ONBOARDING & EXPERIENCE
• Manage end-to-end onboarding for new clients, ensuring every touchpoint reflects TritonPoint Wealth’s client-first culture.
• Coordinate and process new account paperwork across Schwab and Fidelity custodians with accuracy and care.
• Set up and maintain client profiles in Salesforce, Addepar, and eMoney applications.
• Serve as the primary client contact during onboarding, providing clear updates and proactive communication.
• Facilitate introductions to advisors and schedule onboarding calls, reviews, and follow-up touchpoints.
OPERATIONS & ADMINISTRATIVE SUPPORT
• Maintain accurate, organized client records across all systems, ensuring data integrity and compliance.
• Prepare and distribute client communications, onboarding materials, and reports on behalf of advisors.
• Coordinate asset transfers (ACAT and non-ACAT), working with custodians to resolve delays and exceptions.
• Identify and escalate paperwork errors or transition issues in a timely, professional manner.
ALTERNATIVE INVESTMENTS ONBOARDING & OPERATIONS
• Manage end-to-end investment subscription processing and documentation review.
• Coordinate and track additional compliance requirements (AML/KYC, NGO, etc.).
• Process and track capital activity, including capital calls and redemption requests.
• Update funds custodians during client account registration changes.
TECHNOLOGY & PROCESS IMPROVEMENT
• Proactively identify opportunities to reduce friction and improve the client onboarding experience.
• Contribute to documentation of workflows, scripts, and standard operating procedures as the firm scales.
WHAT WE’RE LOOKING FOR
Preferred Qualifications
• 2+ years in client service, onboarding, or operations within financial services (RIA, broker-dealer, or custodian preferred).
• Familiarity with SalesForce, Addepar, eMoney, Fidelity, or Schwab platforms is a significant plus.
• Exceptionalattention to detail and organizational skills; able to manage multiple priorities simultaneously.
• Strong interpersonal and written communication skills with a professional, empathetic client-facing demeanor.
• Proficiency with Microsoft Office Suite; DocuSign experience a plus.
• Bachelor’s degree preferred or equivalent professional experience.
• Self-starter who thrives in a fast-paced, collaborative, growing environment.
COMPETENCIES
Core Competencies
Client-First Mindset
Genuine care for clients; prioritizes their experience in every interaction.
Precision & Accuracy
Manages complex paperwork and multi-step processes with meticulous attention to detail.
Resilience & Follow-Through
Persistent in seeing tasks to completion even when facing delays or friction.
Collaborative Spirit
Works effectively across advisor teams, operations, and custodians.
Proactive Communication
Anticipates needs and provides timely updates without being prompted.
Adaptability
Embraces new tools and responsibilities with enthusiasm in a fast-growing firm.
WHY JOIN
Why TritonPoint Wealth?
Growth & Expertise
Work alongside experienced advisors serving high-net-worth clients in an independent, growth-oriented firm.
Dynasty Network Access
Full ecosystem of Dynasty Financial Partners — resources, technology, community, and network support.
Best-in-Class Technology
Work with Addepar, eMoney, and a continuously evolving technology stack.
Culture of Integrity
A team built on trust and a genuine commitment to “You. First. Always.”
TritonPoint Wealth LLC
5404 Wisconsin Avenue, Suite 330 · Chevy Chase, MD 20815 · tritonpointwealth.com
TritonPoint Wealth LLC is registered as an investment adviser with the SEC.
TritonPoint Wealth is an independent private wealth management firm offering a unique blend of investment management and financial planning capabilities to individuals, families, trusts, foundations, and non-profit organizations. Our mission is to help our clients navigate their financial lives with confidence.