Adams & Martin Group is hiring for a Law Firm Client Intake / Conflicts Specialist to work in a large, full-service law firm downtown St. Louis on a direct hire, permanent basis.
Under the guidance of the Client Intake Manager, this position will process client and matter intake requests, perform quality review checks, and apply a general understanding of legal conflict of interest principles. It will also provide guidance to attorneys, legal administrative assistants, and other support staff regarding the conflicts and client/matter intake processes. This non-exempt position is eligible for a hybrid-remote work schedule after an initial training period.
Key Responsibilities
- Develops and applies a general understanding of legal conflict of interest principles.
- Applies quality assurance review of conflicts and client/matter information and ensures high levels of accuracy and completeness of information and adherence to Firm guidelines and procedures.
- Utilizes software and workflow platform to process client and matter intake information.
- Processes conflict requests for clients and matters.
- Processes changes and updates for client and matter files, which includes certain key information related to contact information and billing rates.
- Documents, updates, and communicates procedures, known issues, or workarounds to users as well as provides general user support for the intake and conflict request tools.
- Escalates actual or potential issues to the appropriate individual(s).
Knowledge, Skills and Abilities Required
- Must display excellent customer service.
- Must possess strong collaboration skills to successfully work in a team environment.
- Demonstrated knowledge of Microsoft Office Suite.
- Familiarity with Aderant and Intapp or similar computerized accounting and client intake software.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.