Client Experience Events Manager

Job Purpose

The Watches of Switzerland Group is a leading luxury watch and jewelry retailer with a portfolio that includes Watches of Switzerland, Mayors, Betteridge, Deustch & Deutsch, Analog:Shift, Hodinkee, and Roberto Coin. The Client Experience Events Manager is responsible for designing, planning, and executing exceptional client experiences that strengthen brand affinity, deepen client relationships, and drive business growth. This role develops a strategic calendar of luxury events, exclusive experiences, and client engagement initiatives that reflect the brand's heritage, craftsmanship, and commitment to excellence.

Working cross-functionally with Retail, Client Development, Marketing, Merchandising, and external partners, the Client Experience Events Manager delivers flawless execution of high-touch, detail-oriented events while ensuring that every client interaction embodies elevated hospitality and personalized service. This individual inspires confidence through meticulous planning, anticipates client needs before they arise, and fosters collaborative partnerships across the organization.

Qualifications and Experience

• Bachelor's degree in Hospitality Management, Marketing, Communications, Event Management, Business, or a related field
• 5-8+ years of experience in luxury retail, hospitality, experiential marketing, client engagement, or event management
• Experience planning high-touch luxury events for premium clientele.
• Demonstrated success managing multiple large-scale projects simultaneously
• Strong understanding of luxury client expectations and relationship management.
• Ability to work onsite at the corporate headquarters in Sunrise, Florida
• Ability to work evenings, weekends, and holidays as business needs require
• Travel may be required for regional and international events
• Ability to lift event materials and remain on-site during event setup and execution
• Experience managing complex, multi-market event programs simultaneously
• Experience within luxury retail, jewelry, watches, fashion, hospitality, or premium lifestyle brands
• Experience with event management software (Splash or equivalent), CRM/clienteling platforms, Microsoft Office Suite, and presentation software.
• Experience preparing executive presentations, production documents, and post-event reporting
• Demonstrated expertise in project management methodologies and cross-functional leadership
• Experience supporting executive leadership and high-profile clientele.
• Exceptional organizational and project management skills

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts