| Location | Grand Rapids, Michigan (Remote) |
We are seeking motivated and detail-oriented individuals to join our team as Client Experience Concierges. This is a fully remote role where you will assist clients in planning and booking tailored travel experiences while collaborating with a professional team and reporting to a team lead.
Key Responsibilities:
Research, plan, and coordinate customized travel itineraries.
Assess client preferences, needs, and budgets to recommend tailored travel options.
Book travel services including flights, accommodations, transportation, cruises, and tours.
Provide professional client support before, during, and after travel.
Resolve client concerns or issues promptly and professionally.
Participate in training, professional development, and webinars.
Collaborate with team members and suppliers to deliver exceptional client experiences.
Qualifications:
Strong verbal and written communication skills.
Reliable internet and a computer or smartphone.
Experience in customer service, hospitality, or sales is a plus.
Personal travel experience helpful but not required.
What We Offer:
Comprehensive onboarding and ongoing training.
Flexible full-time or part-time remote work.
Career development opportunities.
Access to industry benefits and travel perks.