At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:We seek a dynamic and experienced professional to join our team as the
Client Engagement Manager (Restoration Contractors). In this pivotal role you will be responsible for developing and implementing customer engagement strategies to enhance customer satisfaction, loyalty, and retention. You will work closely with cross-functional teams to ensure a seamless and positive customer experience, addressing customer inquiries & concerns, and proactively identifying opportunities for improvement.
This role will provide targeted, consultative training to distinct roles within the restoration industry and hone in on individual companies' business models to achieve these results. The emphasis is on cultivating optimal operational data collection and business processes. Assist in implementing initiatives to enhance operational efficiency, concurrently advocating for the utilization of Cotality products; both in Franchisor and Independent models. Participate in industry-specific events to foster connections and champion the advancement of brand awareness. Serve as a subject matter expert, possessing operational proficiency in Cotality products.
If you have a passion for driving positive change, a knack for identifying opportunities, and a proven track record of implementing data drive processes, we invite you to apply
Essential Duties/Responsibilities: - Conduct a strategic analysis of the company's business to develop a project plan to implement Cotality products successfully and systematically.
- Evaluate Contractor Solutions customers' complaints effectively and work consultatively with them to achieve progressive resolution
- Effectively communicate implementation and initiative updates to the cross functional teams to ensure alignment with customer needs.
- Visit designated restoration company locations to oversee implementation and provide comprehensive consultative training.
- Conduct regional consultative training sessions in front of large contractor groups to guarantee uniform and precise operational process
- Collaborate with Product Management to advance our platforms, enhancing operational usability.
- Successfully implement a project plan tailored to the company's business model with Cotality products.
- Stay abreast of Cotality product releases and enhancements, ensuring the effective implementation and communication of these updates to all Strategic Account clients.
- Effectively increase the Utilization Score within the Contractor Solutions client base.
- Collaborate with cross-functional teams, including product development, marketing, and customer support, to integrate innovative solutions seamlessly.
- Foster a culture of innovation by engaging with internal stakeholders and promoting creative thinking.
Job Qualifications:Education:- Bachelor's degree in Business Administration, Marketing, or a related field or equivalent experience. Advanced degree (MBA) preferred.
Experience:- Minimum of 5 years of experience in customer engagement, customer success, or related roles, preferably in the technology or restoration industry.
- Proven track record in project management and implementing customer engagement strategies.
- Experience in providing consultative training and operational process optimization.
- Familiarity with Cotality products and services is highly desirab
Skills and Competencies:- Strong analytical skills to conduct strategic business analysis a