Client Engagement Manager

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Client Engagement Manager

Category: Business Consulting, Strategy and Digital Transformation

Main location: United States, Tennessee, Nashville

Position ID: J0826-0287

Employment Type: Full Time

Position Description:

The CGI Global Technology Operations Organization is seeking a senior Client Engagement Manager with strong service delivery and project management experience to cover a book of business within the GTO portfolio. The primary focus of this role will be to manage existing cloud and hosted steady state accounts within the portfolio under the direction of the Portfolio Lead.

Location and work schedule: Onsite at the client location in Nashville or CGI office in Franklin, Tennessee Monday - Friday.

This role requires that the CEM be available for on call escalations 24x7 in the event of outages related to the book of business.

The position of Client Engagement Manager will join the Client Engagement organization which is continuing to grow rapidly and expand its'' client base. The Client Engagement Manager will work with a team of professionals with skillsets ranging from administrative to senior technical experts. Opportunities within Client Delivery for this perspective member are vast if the candidate is ambitious and values the relationship of our clients.

Your future duties and responsibilities:

• Ability to act as single POC for one or multiple clients; managing day-to-day relationships, providing insight into CGI offerings, new technology opportunities, communicate regularly with C Level executives, participate in all client meetings and be available on a 24/7 basis. This role must be able to articulate the "CGI way" while also delivering sometimes negative messages in a diplomatic way.
• Ability to manage escalations, outages, significant issues/concerns while working closely with internal members engineers and providing consistent communications to clients.
• Ability to work independently, be a forward-thinking individual and provide as much foresight and advanced notice into potential issues negatively impacting CGI.
• Knowledge and ability to contribute to the publication of such internal and external documents as Operational Frameworks, SLA metrics, billing reports, SOW''s, Incident Reviews, P&L reports and change requests.
• Ability to work closely with the Sales and Business Engineering groups in generating and reviewing cost models, participating in cost model review sessions, presenting proposals to clients and accurately forecasting "wins".
• Ability to work closely with the PMO on existing and future projects; resource and budget planning, health check report generation and be accountable for timely delivery and overall success.

Required qualifications to be successful in this role:

• Must have account and client management experience.
• Knowledge and ability to contribute to the publication of such internal and external documents as Operational Frameworks, SLA metrics, billing reports, SOW''s, Incident Reviews, P&L reports and change requests.
• Candidate to be extremely detail oriented especially with respect to budgetary issues and forecasting. Must understand P&L reports, impact of budget over/under run, timekeeping reports, change requests and additional (add on) statements of work.
• Knowledge of internal processes with relation to infrastructure (AWS Cloud, UNIX, Wintel, HD, etc.) and ability to work with cross functional teams while providing continuous support and primary POC for internal and external client base.
• Ability to participate and add value in internal and external sessions such as Annual Technology Plan, Executive Steering Committees, Metric Reviews, Change Administration Board meetings, audits, data center tours and client visits.
• Ability to fully manage/oversee any yellow/red accounts, generate corrective action plans and bring account(s) back to green as aggressively as possible.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $113,300.00 - $198,400.00.

CGI''s benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

#LI-TM2

Skills:

• Account Management
• Delivery management
• Project Management

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

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CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations. Click here to access an overview of our U.S. Equal Employment Opportunity and Anti-Harassment Policy.

Applicants have rights under Federal Employment Laws:

• EPPA
• FMLA
• Know Your Rights: Workplace Discrimination is Illegal
• Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.