Highlights
Oversee that client certification scripts, testing documentation, and deployment checklists are rigorous and fully executed; lead the annual review of Client Delivery Readiness operational procedures. 3+ years of financial industry experience, specifically within payments, with a proven track record of documenting complex operational processes and product requirements.
Numbers & Facts
| Location | Charlotte, NC |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
Description
Client Delivery Readiness Specialist
Location: Charlotte, NC - Hybrid
Type: Full Time
Industry: Banking/Financial preferred
Year of experience: 5+ Years
Qualifications Required
- Bachelor's degree in Business, Information Technology, or a related analytical field.
- 3+ years of financial industry experience, specifically within payments, with a proven track record of documenting complex operational processes and product requirements.
- Proficiency in Agile methodologies and hands-on experience managing workflows in Jira.
- Proficiency in MS Office Suite.
- Exceptional analytical and problem-solving skills, sharp attention to detail, and professional verbal and written communication skills.
Qualifications Desired
- 5+ years in a dedicated analytics or operations role within a banking or fintech environment.
- Deep understanding of electronic payment systems, core banking technology, and testing frameworks.
- Strong working knowledge of Risk, Compliance, and Governance policies within the financial services sector.
Essential Functions and Responsibilities
- Author, optimize, and govern the Client Delivery Readiness framework and all associated program documentation.
- Design, evaluate, and publish executive management reports, monthly key metric dashboards, and comprehensive audit reports.
- Partner with internal cross-functional teams and technical subject matter experts to architect, map, and standardize operational workflows.
- Oversee that client certification scripts, testing documentation, and deployment checklists are rigorous and fully executed; lead the annual review of Client Delivery Readiness operational procedures.
- Define training requirements and facilitate high-level knowledge-transfer sessions between product/technology teams and support staff.
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About Company
For over two decades, Sharp Decisions has provided superior, award-winning service in strategic business and technology consulting services to government agencies at all levels, as well as domestic and global corporations. With subject matter expertise in Investment Banking, Finance, Healthcare, Media & Telecommunications, and Manufacturing, Sharp Decisions is well equipped to serve your needs.
Established in 1990 with headquarters in New York City, and locations in Princeton, Charlotte, Los Angeles, Phoenix, Europe and Canada, Sharp Decisions has been the technology backbone for a client portfolio that includes an array of well-known companies. As a Certified Woman-Owned Business Enterprise and approved vendor, Sharp Decisions offers a powerful, cost-effective advantage. We actively partner with other MBEs to add value and meet diversity program requirements.
Sharp Decisions is also committed to hiring and training post-9/11, tech-savvy U.S. armed forces veterans through our V.E.T.S.â„¢ (Vocation, Education and Training for Service members) Program, but we cannot do it alone. Companies like EmblemHealth, Freddie Mac and Experian have stepped up to bring aboard our highly qualified and skilled veterans. We need more companies like them to take a stand and bring our veterans aboard. Our clients have told us that our veterans are more effective than their college hires because two weeks on the job for them equates to 2-3 years of experience! Learn more at www.sharpdecisions.com/vetsprogram.