Client Delivery Manager, Talent Services

We are looking for a Client Delivery Manager to own the end-to-end client experience for TalentPro — our managed recruiting service and newest business unit. From signed contract through active service delivery, you’ll be responsible for getting clients live quickly, keeping the service running smoothly, and making sure every interaction reflects a high-quality, proactive engagement. This is an IC role, which means you’re not managing a team — you’re the operator. You own the relationship, the platform, and the playbook.

TalentPro is early-stage and operating inside a company that’s been around for 25 years. That combination means real infrastructure and backing, but also genuine ambiguity: the processes you build here will define how this service runs. If you’re someone who finds a half-built playbook energizing rather than frustrating, and who can hold a credible conversation with a client and a vendor on the same afternoon, this role was built for someone like you.

IN THIS ROLE YOU WILL

• Own client onboarding end-to-end — from kickoff through ATS go-live, workflow configuration, and first candidate slate presentation.
• Serve as the primary client contact post-sale, managing relationships proactively and resolving service issues before they escalate.
• Act as the primary daily point of contact with the Talent OS vendor, holding the ATS and onboarding platform partner accountable to performance standards and escalating issues on behalf of clients.
• Configure and troubleshoot the ATS and integrated platforms independently, translating client business requirements into system and workflow configurations.
• Design, document, and continuously improve TalentPro’s service delivery playbook and operational workflows.
• Identify and close service gaps by surfacing patterns from client feedback, pipeline data, and SLA performance — then acting on them.

IS THIS ROLE RIGHT FOR YOU?

This is a hands-on delivery role where client accountability and platform ownership are non-negotiable. You’ll manage multiple active client workstreams simultaneously, hold a vendor relationship that doesn’t run itself, and be expected to resolve issues at your level without escalating upward to leadership. The margin for dropped balls is low — clients experience TalentPro through you, and the service’s reputation is built one engagement at a time.

Worth knowing: this isn’t a role where the playbook is handed to you. You’ll be building it as you go, which requires comfort with ambiguity and a bias for creating structure rather than waiting for it. It’s also not a coordination role — you’ll be expected to get into the platform, configure it yourself, and diagnose issues independently. If you’re someone who needs a fully built environment before you can perform, the timing isn’t right. If you’re someone who does their best work when the stakes are real and the problems aren’t solved yet, keep reading.

WHAT YOU’LL BRING TO THE TEAM

We’re looking for someone with a proven track record in client delivery, platform management, or managed services — someone who has owned an end-to-end engagement, not just a piece of it. Recruiting industry experience is not required, but you’ll need to demonstrate that you can pick up a new domain quickly and operate credibly within it.

You’re probably a fit if:

• You’ve owned client delivery end-to-end in a managed service, SaaS implementation, or consulting environment. You’ve run a client kickoff, hit a milestone, and navigated an issue — all without someone managing the process for you.
• You’re comfortable getting into a platform and figuring it out. You’ve configured an ATS, CRM, HRIS, or equivalent tool — not just used it, but built workflows and troubleshot issues without hand-holding.
• You know how to manage a vendor relationship with teeth. You’ve held an external partner accountable to SLAs, pushed back when the platform underperformed, and escalated strategically rather than reflexively.
• You’ve built or meaningfully improved a service process from the inside. You didn’t just execute a workflow — you identified a gap, redesigned something, and left it better than you found it.
• You learn new domains fast. If recruiting isn’t your background, you have clear evidence of having picked up a new field quickly and becoming credible in it within months, not years.

WORK LOCATION

Hawaii Kai, Oahu — Hybrid

This role is based out of our Hawaii Kai office. We offer a flexible hybrid schedule that gives you the structure of in-person collaboration with the flexibility of remote work.

In office: Tuesday – Thursday

Remote: Monday & Friday

COMPENSATION

The base compensation for this position is $84,466.00 – $105,582.000 per year, depending on experience and qualifications.

WHY YOU’LL LOVE PROSERVICE

ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands.

Backed by Silver Lake and recognized as one of Hawai?i’s Best Places to Work for 20 consecutive years, we’re a team of high performers united by one mission: Empowering Employers to Succeed in Hawai?i.

• A PROhana unlike any other. We assume the best in each other, give feedback focused on what’s right—not who’s right—and show up every day. This isn’t just a workplace. It’s a community.
• Do work that matters. You’ll see exactly how your contributions move the needle—meaningful problems, real decisions, and a seat at the table.
• Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth.
• Compete, collaborate, and win together. High expectations, real accountability, and a team of experts ready to help you push through any obstacle.

• Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off—just to name a few.