Client Concierge - Jay White Team & Realize Charlotte

Summary

Here's the scoop: the Jay White Team closes over 250 home sales annually across the Charlotte metro area. Our social media presence, RealizeCharlotte—active on YouTube, Instagram, and TikTok—is quickly becoming the go-to voice for all things Queen City. Both platforms consistently attract a steady flow of people eager to connect with us—whether it’s about neighborhoods, relocating, buying, selling, cash offers, or simply soaking in the Charlotte lifestyle.

We’re looking for someone whose sole responsibility is to ensure every inquiry receives a warm, prompt, and helpful reply—and who can seamlessly connect each person with the right agent at the perfect time.

This is a client experience position, not a sales role.

You won’t be closing deals or pursuing commissions. Instead, you’ll be the first point of contact—whether by phone, text, or email—for everyone entering our world. Your duties include qualifying leads, answering questions, scheduling appointments, and passing prospects to the appropriate agent—all while maintaining a clean, organized CRM that the team can rely on.

The Personality We’re Seeking

Picture a golden retriever:

• Friendly and approachable — you genuinely enjoy interacting with people, and they sense it
• Loyal and protective — you treat our brand like family
• Playful yet professional — you can brighten someone’s day while keeping detailed, accurate records
• Inquisitive and attentive — you ask thoughtful questions and truly listen
• Diligent and driven — you love chasing down information like it’s your favorite game of fetch

You Must Know Charlotte Inside and Out

Not just surface-level or recent transplant knowledge. We need deep, authentic familiarity. You should confidently discuss the differences between Plaza Midwood and Dilworth, compare LKN, South Charlotte, and Fort Mill, and offer genuine advice to someone relocating from Chicago. If you don’t have this level of insight, this role isn’t the right fit.

Responsibilities

What You'd Be Doing

• Sweeping our inboxes and DMs constantly — speed to lead is everything
• Being the first responder for every Jay White Team and RealizeCharlotte inquiry
• Qualifying leads, taking great notes, and routing to the right agent
• Working our database — calls, texts, emails — to revive dormant leads
• Setting qualified appointments for our agents
• Keeping Brivity (our CRM) clean and useful

Qualifications

You Might Already Be...

A teacher ready for a new chapter. A salesperson tired of the commission rollercoaster. A hospitality pro who loves making people feel taken care of. Someone waiting for the right entry point into real estate. Or someone we haven't thought of yet.

This Is NOT For You If...

You want a sit-and-wait desk job The phone makes you anxious You get rattled when things move fast You think notes are optional You can't tell us five things about NoDa off the top of your head

• Pay: $50K–$60K base
• Schedule: Full-time, in-office in Charlotte (hybrid earned after year one)
• Benefits: Health, dental, PTO, 401(k), stock purchase plan
• Reports to: Our Director of Operations
• License: Not required — this isn't a realtor role

Growth: Stepping stone to becoming a licensed agent, ops, marketing — the ceiling is whatever you make it

About-our-team

How to Apply

We want two things:

1. A short written response — why this role, why now, why you
2. A 60–90 second video (your phone camera is fine) introducing yourself and telling us your favorite hidden gem in Charlotte

Please email both the written response and video to amanda@jaywhitegroup.com.

If you only send one, you're out. We mean it.