Position SummaryThe Client Care Specialist supports the Client Care Department by onboarding new clients and providing frontline assistance to existing clients. This role is responsible for onboarding new clients and handling escalated inquiries from existing clients. Job responsibilities include handling incoming calls, responding to client inquiries, coordinating Operations to resolve questions, and managing the Client Care ticket queue to ensure timely and accurate responses. The ideal candidate is organized, responsive, proactive, and committed to delivering a high-quality client experience.Key ResponsibilitiesOnboardingAssist clients with platform integration setup and verify data flow.Educate clients on inventory preparation, labeling compliance, and shipping submission guidelines.Provide portal walkthroughs and system training for clients.Oversee initial account launch to ensure a smooth transition into active service.Complete new client follow upsClient SupportAnswer incoming client calls and provide prompt, professional assistanceRespond to client inquiries regarding services, processes, integrations, and account-related questionsSchedule meetings with clients to resolve support issuesEscalate complex or sensitive issues to the Client Care Manager as neededTicket Queue ManagementMonitor and triage the your ticket queue dailyAssign tickets to appropriate departments based on priority and subject matterEnsure timely follow-up and resolution of client requestsMaintain accurate and detailed notes within the ticketing systemCoordination & CommunicationLiaise with Operations staff to gather information and resolve client questionsFollow up with internal teams to ensure client issues are addressed efficientlyCommunicate updates clearly to clients and Client Care team membersAdministrative SupportAssist Client Care Manager with administrative and support tasksMaintain client records and documentationSupport process improvements and documentation effortsQualificationsHigh school diploma or equivalent required.1-2 years of customer service or administrative support experience preferredStrong communication and interpersonal skillsExcellent organizational and multitasking abilitiesAbility to prioritize tasks and manage time effectivelyProficiency in Microsoft Office and/or ticketing/CRM systemsKey CompetenciesCustomer-focused mindsetAttention to detailProblem-solving skillsTeam collaborationAdaptability in a fast-paced environmentWork EnvironmentOffice or warehouse office settingMay require sitting for extended periods and frequent computer useSuccess Metrics (KPIs)Call response and handling timeTicket triage accuracy and turnaround timeTimeliness of internal follow-upsSuccessful new client onboardingMore about us:eFulfillment Service (EFS) is one of the nation's leading ecommerce order fulfillment companies because of our ongoing commitment to value, technology and client satisfaction. Every day, hundreds of online sellers from around the world rely on EFS for fast, accurate and dependable order fulfillment. EFS is a family-owned business dedicated to upholding our core values of simplicity, reliability, and integrity.As with any company within any industry, the people are what truly make the difference. Our team at EFS represents some of the best and brightest in our industry, and this customer service position represents an opportunity to advance within a growing company in an exciting, expanding industry.BENEFITS:Insurance Package-including health, dental, vision, life, disabilityPaid Time Off/Sick TimePaid VacationPaid Holidays401K